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Unit 1 How to Receive Your Clients? 1

Unit 2 How to Introduce Your Property Management Company? 8

Unit 3 How to Introduce the Services You Offer? 12

Unit 4 How to Introduce a Residential Estate? 16

Unit 5 What are the Basic Facilities of an Advanced Office Building? 21

Unit 6 How to Manage a Residential Estate Both Efficiently and Formally? 26

Unit 7 How to Introduce a Health＆Recreation Centre? 30

Unit 8 How to Do the Telephone Service? 35

Unit 9 How to Talk On Fees＆Charges? 38

Unit 10 How to Handle a Complaint? 43

Unit 11 How to Suggest Your Clients Buy＆Rent a House? 49

Unit 12 How to Suggest a Client Purchase a Second-hand house? 57

Unit 13 How to Help Your Clients to Sell Their Own Houses? 61

Unit 14 How to Help a Client to Buy a Retail Shop for Investment? 66

Unit 15 How to Visit the Flat for Sale? 73

Unit 16 How to Visit the Flat for Lease? 77

Unit 17 How to Help a Client to Rent a Retail Shop? 83

Unit 18 How to Keep More Regular Customers? 89

Optional Text 1 How to Receive Customers in a Property Hotel? 93

Optional Text 2 How to Explain"Property Management"? 98

Appendix：Useful Writing Styles＆Daily Oral Expressions 102

Ⅰ How to Write a Bulletin? 102

Ⅱ How to Approve Fitting-out＆Decoration Work? 104

Ⅲ How to Write＆Give an Announcement? 105

Ⅳ How to Write a Note for Urging Payment? 106

Ⅴ How to write an Agenda? 107

Ⅵ How to Explain"the Owners Committee"? 109

Ⅶ New Expressions for Free Talk in Offices 110

Ⅷ Daily Words and Expressions 114