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Chapter One Business Letters 1

Section One The Structure and Layout of a Business Letter 1

Section Two Superscription 13

Section Three Dissimilarities in Letter Writing 18

Supplement 22

Exercises 1 24

Chapter Two Establishing Business Relations 26

Specimen Letters 26

Supplement 54

Exercises 2 56

Chapter Three Enquiries 61

Specimen Letters 62

Supplement 100

Exercises 3 102

Chapter Four Offers 107

Specimen Letters 107

Supplement 125

Exercises 4 128

Chapter Five Counter-Offers 133

Specimen Letters 133

Supplement 148

Exercises 5 150

Chapter Six Conclusion of Business 156

Specimen Letters 156

（Ⅰ）Sales Contract 172

（Ⅱ）Sales Confirmation 175

（Ⅲ）Purchase Confirmation 177

（Ⅳ）Contract for Purchase 179

Supplement 184

Exercises 6 186

Chapter Seven Terms of Payment 190

Specimen Letters 191

Supplement 212

Exercises 7 215

Chapter Eight Establishment of L/C and Amendment 220

Specimen Letters 220

Supplement 243

Exercises 8 245

Chapter Nine Packing,Shipping Marks and Shipment 249

Specimen Letters 249

Supplement 270

Exercises 9 277

Chapter Ten Insurance 282

Specimen Letters 282

Supplement 295

Exercises 10 298

Chapter Eleven Agency 302

Specimen Letters 302

Supplement 327

Exercises 11 328

Chapter Twelve Complaints and Claims 332

Specimen Letters 332

Supplement 348

Exercises 12 350

Chapter Thirteen Invitation for Bids and Bid 356

Section One Invitation for Bids 356

Section Two Bid 365

Supplement 376

Exercises 13 377

Chapter Fourteen Other Situational Letter Writing 382

Section One Announcement 382

Section Two Apology 385

Section Three Appreciation 389

Section Four Collection 393

Section Five Congratulations 396

Section Six Complaints 401

Section Seven Consolation 407

Section Eight Decline 409

Section Nine Human Resources 412

Section Ten Invitation 425

Section Eleven Promotion 430

Section Twleve Request 432

Section Thirteen Response to Friends'Request 434

Section Fourteen Study Abroad 438

Section Fifteen Travel Arrangements 441

Section Sixteen Wedding 445

Section Seventeen Welcome 448

Supplement 456

Exercises 14 459

Appendix 461

Part One Key to the Exercises 461

Part Two Text Translation 518

Part Three International Economic Organizations 612

Part Four Glossary 617