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Unit 1 Office Management（Ⅰ） 1

Part A Brainstorming 1

Part B E-Office 2

Part C Office Management 6

Part D Reading Strategy：Predicting 9

Part E Banked Cloze 11

Unit 2 Office Management（Ⅱ） 13

Part A Brainstorming 13

Part B Office Control 14

Part C Interpersonal Relationship 18

Part D Reading Strategy：Skimming 22

Part E Banked Cloze 23

Unit 3 Information Management 25

Part A Brainstorming 25

Part B Recording and Storing Information 26

Part C Keeping Information Safe 30

Part D Reading Strategy：Scanning 33

Part E Banked Cloze 35

Unit 4 Performance Management 37

Part A Brainstorming 37

Part B Team Building 38

Part C Motivating 41

Part D Reading Strategy：Choosing Reading Speeds 45

Part E Banked Cloze 49

Unit 5 Conference Management 51

Part A Brainstorming 51

Part B Attending a Negotiation 52

Part C Organizing a Conference 55

Part D Reading Strategy：Guessing Word Meanings Through Context Clues 59

Part E Banked Cloze 62

Unit 6 Business Trip Management 64

Part A Brainstorming 64

Part B Planning a Business Trip 65

Part C Arranging Travel and Accommodations 68

Part D Reading Strategy：Identifying the Topic 71

Part E Banked Cloze 72

Unit 7 HR Management 74

Part A Brainstorming 74

Part B Termination Procedure 75

Part C Internal Mobility and Transfer 78

Part D Reading Strategy：Making Inference 82

Part E Banked Cloze 85

Unit 8 Cash Management 87

Part A Brainstorming 87

Part B What Are the Steps in the Budget Process？ 88

Part C The Essentials of Corporate Cash Flow 91

Part D Reading Strategy：Understanding Text Structures 95

Part E Banked Cloze 97

Unit 9 Financial Management 99

Part A Brainstorming 99

Part B Determining Your Breakeven Point 100

Part C Balance of Payments 104

Part D Reading Strategy：Categorizing Information 108

Part E Banked Cloze 110

Unit 10 Marketing Management 112

Part A Brainstorming 112

Part B Connecting Customers 113

Part C Communication Values 118

Part D Reading Strategy：Understanding Supporting Details 122

Part E Banked Cloze 125

Unit 11 Business Management 126

Part A Brainstorming 126

Part B Corporate Planning 127

Part C Globalization 131

Part D Reading Strategy：Identifying the Author’s Purpose 135

Part E Banked Cloze 137

Unit 12 Management Innovation 139

Part A Brainstorming 139

Part B Entrepreneurship 140

Part C Managing Research and Development Project 144

Part D Reading Strategy：Summarizing 148

Part E Banked Cloze 149

Appendix 149

1．Reference 151

2．Keys for reference 152