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Unit 1 How Does One Become a Secretary? 1

Section 1 Being Interviewed 1

Section 2 Preparing an Interview 4

Section 3 Writing a Cover Letter and a Resume 7

Section 4 Getting Some Knowledge of a Secretary 10

Unit 2 How Does a Secretary Work in the Office? 13

Section 1 Meeting the Office Staff 13

Section 2 Getting Along Well with One's Boss and Colleagues 15

Section 3 Getting Some Knowledge of English Letters(1) 18

Section 4 Getting Some Knowledge of Business Etiquette(1) 22

Unit 3 How Does a Secretary Receive Visitors? 25

Section 1 Dealing with Visitors 25

Section 2 Being Courteous and Efficient 28

Section 3 Getting Some Knowledge of English Letters(2) 31

Section 4 Getting Some Knowledge of Business Etiquette(2) 33

Unit 4 How Does a Secretary Handle Phone Calls? 37

Section 1 Making and Answering Phone Calls 37

Section 2 Telephoning Effectively 40

Section 3 Writing a Letter of Introduction 43

Section 4 Getting to Know Diplomacy(1) 45

Unit 5 How Does a Secretary File Effectively? 48

Section 1 Filing 48

Section 2 Filing Effectively 50

Section 3 Writing a Letter of Congratulation 53

Section 4 Getting to Know Diplomacy(2) 55

Unit 6 How Does a Secretary Deal with Meetings? 57

Section 1 Taking the Minutes at a Meeting 57

Section 2 Learning How to Take the Minutes 59

Section 3 Writing a Letter of Invitation(1) 62

Section 4 Preparing a Meeting 65

Unit 7 How Does a Secretary Host the Visitors from Abroad? 68

Section 1 Hosting American Visitors 68

Section 2 Being Dignified and Gracious 71

Section 3 Writing a Letter of Invitation(2) 73

Section 4 Getting to Know Christianity(1) 76

Unit 8 How Does a Secretary Deal with Speeches? 79

Section 1 Interpreting at a Banquet 79

Section 2 Getting Some Knowledge of Speeches 81

Section 3 Writing Ceremonial Speeches(1) 84

Section 4 Getting to Know Christianity(2) 87

Unit 9 How Does a Secretary Make Arrangements for Business? 91

Section 1 Making an Itinerary 91

Section 2 Planning Effectively 94

Section 3 Writing Ceremonial Speeches(2) 97

Section 4 Getting to Know Islam(1) 99

Unit 10 How Does a Secretary Make Reservations? 102

Section 1 Booking Airline Tickets 102

Section 2 Booking Effectively 104

Section 3 Writing Memos 107

Section 4 Getting to Know islam(2) 109

Unit 11 How Does a Secretary Become an Efficient Guide? 113

Section 1 Visiting the Great Wall 113

Section 2 Being a Good Guide 116

Section 3 Learning How to Make an Agenda 118

Section 4 Getting to Know Buddhism 121

Unit 12 How Does a Secretary Interpret in Negotiations? 124

Section 1 Acting as an Interpreter in Negotiations 124

Section 2 Interpreting Effectively 128

Section 3 Writing a Letter of Condolence 131

Section 4 Speaking English with Correct Pronunciation and Intonation(1) 133

Unit 13 How Does a Secretary Deal with a Business Contract? 135

Section 1 Talking About a contract Draft 135

Section 2 Getting Some Knowledge of a Business Contract 137

Section 3 Learning How to Draft a Business Contract 140

Section 4 Speaking English with Correct Pronunciation and Intonation(2) 145

Unit 14 How Does a Secretary Guide the Guests to Go Shopping in China? 149

Section 1 Purchasing 149

Section 2 Being Jack of All Trades and Master of None 151

Section 3 Writing a Letter of Thanks(1) 154

Section 4 Being a Cailigrapher of English Handwriting 156

Unit 15 How Does a Secretary Say Goodbye Impressively? 161

Section 1 Seeing the Guests off at the Airport 161

Section 2 Saying Goodbye Impressively 163

Section 3 Writing a Letter of Thanks(2) 165

Section 4 Getting More Information About a Secretary 168

附录一：名言、古训 171

附录二：常用缩略词对照表 173

附录三：主要参考文献 176