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Unit 1．Property Management 1

Part 1．Text An Introduction to Property Management 1

Part 2．Dialogue Welcome!New Owners 11

Part 3．Supplementary Reading: 15

Passage A United States of America——A Melting Pot 15

Passage B American Festivals 17

Part 4．Practical Writing 18

Unit 2．Building Maintenance 19

Part 1．Text An Introduction to Building Maintenance 19

Part 2．Dialogue Move Into the New House 32

Part 3．Supplementary Reading:How To Be True To You Give wisely and carry a big stick 36

Part 4．Practical Writing 40

Unit 3．Performance of Building Services 41

Part 1．Text Performance of Building Services 41

Part 2．Dialogue Room Decoration 55

Part 3．Supplementary Reading: British Pub Customs 59

Part 4．Practical Writing个人简历写作参考 62

Unit 4．Security 64

Part 1．Text Security 64

Part 2．Dialogue Parking Car in the Community Ⅰ 77

Part 3．Supplementary Reading:Tips on Tipping 82

Part 4．Practical Writing求职信（Position Application） 85

Unit 5．Comprehensive Contract Maintennace 87

Part 1．Text Comprehensive Contract Maintennace 87

Part 2．Dialogue Parking in the Community Ⅱ 99

Part 3．Supplementary Reading:If Only 103

Part 4．Pratical Writing求职信范例 106

期中测试 108

Part 1．专业练习 108

Part 2．能力练习 115

Unit 6．Reducing Cost 124

Part 1．Text Reducing Cost 124

Part 2．Dialogue Welcoming the Visitors 136

Passage A China to Improve Community Health Service System 140

Part 3．Supplementary Reading: 140

Passage B President George W.Bush 141

Part 4．Practical Writing常用句首短语及句式（Phrases and Sentences used to Start an Essay） 144

Unit 7．Maintenance 146

Part 1．Text Maintenance 146

Part 2．Dialogue Pets Management 162

Part 3．Supplementary Reading: 166

Passage A Country Town 166

Passage B Thanks and Apologies 168

Part 4．Practical Writing常用句尾短语及句式（Phrases and Sentences Used to End and Essay） 170

Unit 8．Monitoring The Cleaning Contract 171

Part 1．Text Monitoring The Cleaning Contract 171

Part 2．Dialogue Cleaning Service in Community Ⅰ 184

Part 3．Supplementary Reading: 189

Passage A The Standard of Living 189

Passage B What does an astronaut look like? 191

Part 4．Practical Writing有关抱怨函的回复（Reply） 193

Part 1．Text Introduction 195

Unit 9．Emergency Evacuation 195

Part 2．Dialogue Cleaning Service in Community Ⅱ 207

Part 3．Reading Activity:A boy with a Mission 211

Part 4．Practical Writing海报启事范例 215

Unit 10．Improvements in Efficiency 217

Part 1．Text Improvements in Efficiency 217

Part 2．Dialogue Maintenance Service 236

Part 3．Supplementary Reading:Don't Sweat the Small Stuff 241

Part 4．Practieal Writing 演讲致辞 246

Part 1．专业练习 247

期末测试 247

Part 2．能力练习 257

附录一 本书练习答案Keys 266

附录二　物业管理从事人员日常用语 299

附录三 物业管理常用的信函、文本与合同（中文参考） 308

附录四 本书生词表Word List 315

附录五　不规则动词 326

参考文献 333