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Module 1 Meeting Guests 1

Unit 1 Meeting Guests at the Airport 2

Unit 2 Giving a Welcome Speech 7

Unit 3 Introduction to the Well-known Scenic Spots 12

Module 2 Hotel Check-in 17

Unit 1 Checking In for Independent Traveler 18

Unit 2 Checking In for Tour Group 23

Unit 3 Introduction to the Well-known Scenic Spots 28

Module 3 Arranging Meals 31

Unit 1 A Table and Room Service 32

Unit 2 Ordering Dishes 36

Unit 3 Introduction to the Well-known Scenic Spots 42

Module 4 Sightseeing 45

Unit 1 Talking about the Itinerary 46

Unit 2 Visiting Places 52

Unit 3 Introduction to the Well-known Scenic Spots 60

Module 5 Shopping 63

Unit 1 Purchasing Mongolian Specialty 64

Unit 2 Purchasing National Handicraft 69

Unit 3 Introduction to the Well-known Scenic Spots 74

Module 6 Entertainment 79

Unit 1 Having Hot Spring Bath and Going Skiing 80

Unit 2 Rafting and Folk Customs 85

Unit 3 Introduction to the Well-known Scenic Spots 91

Module 7 Dealing with Emergencies 95

Unit 1 Handling Emergencies 96

Unit 2 Settling Guests'Complaints 101

Unit 3 Introduction to the Well-known Scenic Spots 105

Module 8 Departure 109

Unit 1 Checking Out 110

Unit 2 A Farewell Speech 115

Unit 3 A Brief Introduction to the Well-known Scenic Spots 118

参考文献 121