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Unit 1 Employment & Recruitment 1

Text A Staff Recruitment — A Qualitative Aspect of the Human Resources Management 1

Text B How to Use Social Media as a Recruiting Tool？ 8

Supplementary Reading Competency-based Recruitment： A Selection Process That Works 15

Unit 2 Interviewing 20

Text A 10 Tips for Crafting S.M.A.R.T.Interviewing Stories 20

Text B Interview Preparation Wins Candidate Competitions 24

Supplementary Reading Powerful Phone Interviews 30

Unit 3 Personnel Assessment 35

Text A What Should You Know about Personnel Assessment？ 35

Text B Evaluating and Implementing Assessment Tools 41

Supplementary Reading Several Important Assessment Methods 49

Unit 4 Job Promotion 57

Text A Promotion and Employee Motivation 57

Text B Commonly Practiced Promotion Systems 63

Supplementary Reading Contingency Factors on Promotion System Effectiveness 69

Unit 5 Staff Deployment 72

Text A Smart Staff Deployment 72

Text B Staff Deployment Planning 77

Supplementary Reading EuroShop 2005： Workforce Management Optimises Staff Deployment in the Retail Business 81

Unit 6 Performance Evaluation 84

Text A Performance Evaluation 84

Text B Considerations for Your Performance Evaluation 90

Supplementary Reading Methods of Performance Evaluation 94

Unit 7 Employee Welfare 98

Text A Is Welfare Law a New HR Canon？ 98

Text B Medical Insurance 106

Supplementary Reading Helping the Poor — From Welfare to Workfare 112

Unit 8 Staff Training 119

Text A Assessment： A Must for Developing an Effective Training Program 119

Text B How to Make Training Work？ 128

Supplementary Reading When the Going Gets Tough， the Staff Needs More Training 136

Unit 9 Leadership 144

Text A Thoughts on Corporate Leadership 144

Text B Leadership is Prime： How to Measure Leadership Excellence？ 151

Supplementary Reading A Special Report on Corporate Leadership — Tough at the Top 159

Unit 10 Labor Relations 166

Text A What Is Labor Relations 166

Text B Michigan Lawyers Question 173

Supplementary Reading National Labor Relations Act 178

Unit 11 Social Security 183

Text A Social Security in the United States 183

Text B Keep Social Security Strong 189

Supplementary Reading Redefining Social Security 195

Unit 12 Corporate Culture 198

Text A Getting to Know Corporate Culture 198

Text B Changing a Corporate Culture Towards a Customer-driven One 205

Supplementary Reading Haier Corporation 212

Unit 13 Career Design 216

Text A More Feast， Less Famine 216

Text B The Jobless Young Left Behind 222

Supplementary Reading Ten Ways of Staying Employed and Enjoying Your Work 230

Unit 14 Cross-cultural Management 235

Text A The Combination of Diversified Cultures 235

Text B Face Value — Bold Fusion 241

Supplementary Reading Chinese Investment in Europe 248

Unit 15 Corporate Social Responsibility 256

Text A A Webless Social Network： Mobile Phones in India 256

Text B The Corporate Responsibility Commitment 263

Supplementary Reading The Corruption Eruption 270

Keys（参考答案） 273

References参考文献 293