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Unit 1 Knowing Outsourcing Industry 1

1.1 Warm Up—Brainstorming and Speaking 1

1.2 Technical Terms 2

1.3 Food for Thoughts 8

1.4 Speaking Tips:Introduction,Greetings and Small Talk 16

1.5 Case Study and Presentation 21

1.6 Reading Aloud Business Tips 23

Unit 2 Communication in Software Outsourcing 25

2.1 Warm Up—Brainstorming and Speaking 25

2.2 Technical Terms 26

2.3 Food for Thoughts 33

2.4 Speaking Tips:Giving more Information 38

2.5 Case Study and Presentation 41

2.6 Reading Aloud Business Tips 42

Unit 3 Handling Clients 44

3.1 Warm up—Brainstorming and Speaking 44

3.2 Technical Terms 45

3.3 Food for Thoughts 50

3.4 Speaking Tips:Dealing with Customers 56

3.5 Case Study and Presentation 62

3.6 Reading Aloud Business Tips 63

Unit 4 Building Teamwork 65

4.1 Warm Up—Brainstorming and Speaking 65

4.2 Technical Terms 68

4.3 Food for Thoughts 73

4.4 Speaking Tips:Applying for a Position 77

4.5 Case Study and Presentation 81

4.6 Reading Aloud Business Tips 82

Unit 5 Solving Problems 83

5.1 Warm Up—Brainstorming and Speaking 83

5.2 Technical Terms 84

5.3 Food for Thoughts 89

5.4 Speaking Tips:Making Suggestions 97

5.5 Case Study and Presentation 103

5.6 Reading Aloud Business Tips 105

Unit 6 Meetings 107

6.1 Warm Up—Brainstorming and Speaking 107

6.2 Technical Terms 108

6.3 Food for Thoughts 110

6.4 Speaking Tips:Meetings 119

6.5 Case Study and Presentation 126

6.6 Reading Aloud Business Tips 127

Unit 7 Sales 128

7.1 Warm Up—Brainstorming and Speaking 128

7.2 Technical Terms 129

7.3 Food for Thoughts 135

7.4 Speaking Tips:Sales 140

7.5 Case Study and Presentation 149

7.6 Reading Aloud Business Tips 150

Unit 8 Testing 151

8.1 Warm Up—Brainstorming and Speaking 151

8.2 Technical Terms 152

8.3 Food for Thoughts 157

8.4 Speaking Tips:Testing 162

8.5 Case Study and Presentation 167

8.6 Reading Aloud Business Tips 169

Unit 9 Data 170

9.1 Warm Up—Brainstorming and Speaking 170

9.2 Technical Terms 171

9.3 Food for Thoughts 176

9.4 Speaking Tips:Describing Diagrams 182

9.5 Case Study and Presentation 187

9.6 Reading Aloud Business Tips 188

Unit 10 Presentations 189

10.1 Warm Up—Brainstorming and Speaking 189

10.2 Technical Terms 190

10.3 Food for Thoughts 196

10.4 Speaking Tips:Making Presentations 205

10.5 Case Study and Presentation 212

10.6 Reading Aloud Business Tips 212

Unit 11 Business Trips 214

11.1 Warm Up—Brainstorming and Speaking 214

11.2 Technical Terms 215

11.3 Food for Thoughts 225

11.4 Speaking tips:Business Trips 230

11.5 Case Study and Presentation 235

11.6 Reading Aloud Business Tips 235

Unit 12 Interview 237

12.1 Warm Up—Brainstorming and Speaking 237

12.2 Technical Terms 237

12.3 Food for Thoughts 247

12.4 Speaking Tips 253

12.5 Case Study and Presentation 259

12.6 Reading Aloud Business Tips 260

Unit 13 Technology 261

13.1 Warm Up—Brainstorming and Speaking 261

13.2 Technical Terms 262

13.3 Food for Thoughts 270

13.4 Speaking Tips:Technical Support 275

13.5 Case Study and Presentation 277

13.6 Reading Aloud Business Tips 278

Unit 14 Specifying Customer Needs 280

14.1 Warm Up—Brainstorming and Speaking 280

14.2 Technical Terms 281

14.3 Food for Thoughts 293

14.4 Speaking Tips:Dealing with customers 299

14.5 Case Study and Presentation 305

14.6 Reading Aloud Business Tips 306

Unit 15 Describing Designs 307

15.1 Warm Up—Brainstorming and Speaking 307

15.2 Technical Terms 308

15.3 Food for Thoughts 316

15.4 Speaking Tips:Design 320

15.5 Case Study and Presentation 324

15.6 Reading Aloud Business Tips 325

Unit 16 Detailing Processes 326

16.1 Warm Up—Brainstorming and Speaking 326

16.2 Technical Terms 326

16.3 Food for Thoughts 337

16.4 Speaking Tips:Explaining Process 342

16.5 Case Study and Presentation 346

16.6 Reading Aloud Business Tips 347

Unit 17 Documenting Your Work 349

17.1 Warm up—Brainstorming and Speaking 349

17.2 Technical Terms 350

17.3 Food for Thoughts 360

17.4 Speaking tips:E-mails 366

17.5 Case Study and Presentation 374

17.6 Reading Aloud Business Tips 375

Unit 18 Get It Running 377

18.1 Warm Up—Brainstorming and Speaking 377

18.2 Technical Terms 378

18.3 Food for Thoughts 385

18.4 Speaking Tips:Dealing with Routine Work 389

18.5 Case Study and Presentation 394

18.6 Reading Aloud Business Tips 395

Unit 19 Between Colleagues 396

19.1 Warm Up—Brainstorming and Speaking 396

19.2 Technical Terms 397

19.3 Food for Thoughts 401

19.4 Speaking Tips:With Colleagues 406

19.5 Case Study and Presentation 413

19.6 Reading Aloud Business Tips 414

Unit 20 Continuing Education 415

20.1 Warm Up—Brainstorming and Speaking 415

20.2 Technical Terms 416

20.3 Food for Thoughts 421

20.4 Speaking Tips:Education＆Past Experiences 427

20.5 Case Study and Presentation 438

20.6 Reading Aloud Business Tips 439

Unit 21 Quality Control 440

21.1 Warm Up—Brainstorming and Speaking 440

21.2 Technical Terms 441

21.3 Food for Thoughts 451

21.4 Speaking Tips:Quality Control 456

21.5 Case Study and Presentation 460

21.6 Reading Aloud Business Tips 461

Unit 22 Office Talk 463

22.1 Warm Up—Brainstorming and Speaking 463

22.2 Technical Terms 464

22.3 Food for Thoughts 474

22.4 Speaking Tips:Office Talk 480

22.5 Case Study and Presentation 488

22.6 Reading Aloud Business Tips 489