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Unit 1 Project reporting(Tense review) 2

Part Ⅰ-Developing Language Knowledge 2

Unit 2 Information technology(Present tenses) 7

Unit 3 Performance analysis(Past Simple and Present Perfect) 11

Unit 4 Arranging a conference(Future forms) 15

Unit 5 Strategy and options(Conditionals Ⅰ and Ⅱ) 19

Unit 6 Reducing the workforce(Modals of obligation;expressing requirements) 22

Unit 7 Fair pay(Modals of ability;expressing possibility) 27

Unit 8 Competitive advantage(Comparison and contrast) 32

Unit 9 Performance appraisal(Already,still,yet and always) 36

Unit 10 Business transactions(Articles) 40

Unit 11 Sales training(Quantifiers:all,many,much,several.(a)few,(a)little,no) 45

Unit 12 The supply chain(Process description) 49

Unit 13 Dealing with growth(Describing trends) 53

Unit 14 Presenting the department(Presenting information 1-structuring ideas) 60

Part Ⅱ-Developing Communication Skills 60

Unit 15 Companypolicy(Presenting information 2-connecting ideas) 64

Unit 16 Collecting information(Question and answer 1) 69

Unit 17 Pricing decisions(Question and answer 2) 74

Unit 18 Fixing meetings(Telephoning 1-structuringa call) 78

Unit 19 Late payment(Telephoning 2-information handling) 83

Unit 20 Meeting objectives(Meetings 1-conducting meetings) 90

Unit 21 Recruiting personnel(Meetings 2-interrupting;giving opinions;agreeing and disagreeing) 94

Unit 22 Running a job interview(Meetings 3-expressing likes and preferences;advising and suggesting;requesting information and action) 100

Unit 23 Making professional contact(Introductions and greetings) 107

Unit 24 Small talk(Offers;refusals;comments;responses) 113

Key Section(Units 1-24) 118

Glossary 175

Appendix 193