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1 TIMETABLES AND SCHEDULES 1

Section Ⅰ Talking Face to Face 1

Section Ⅱ Being All Ears 5

Section Ⅲ Maintaining a Sharp Eye 6

Passage Ⅰ Punctuality and Keeping Promise 6

Passage Ⅱ Begin Each Day with a Fresh Plan of Attaek 10

Section Ⅳ Trying Your Hand 11

Section Ⅴ Having Some Fun 14

2 INVITATIONS 15

Section Ⅰ Talking Face to Face 15

Section Ⅱ Being All Ears 19

Section Ⅲ Maintaining a Sharp Eye 20

Passage Ⅰ Are You Really Being Invited? 20

Passage Ⅱ An Invitation Letter 24

Section Ⅳ Trying Your Hand 25

Section Ⅴ Having Some Fun 28

3 COMMUNICATlON BY PHONE 29

Section Ⅰ Talking Face to Face 29

Section Ⅱ Being All Ears 33

Section Ⅲ Maintaining a Sharp Eye 34

Passage Ⅰ For Conversation Press＃1 34

Passage Ⅱ Communication by Phone in the U.S 38

Section Ⅳ Trying Your Hand 40

Section Ⅴ Having Some Fun 43

4 MAKING RESERVATIONS 45

Section Ⅰ Talking Face to Face 45

Section Ⅱ Being All Ears 49

Section Ⅲ Maintaining a Sharp Eye 50

Passage Ⅰ Climer Lodge 50

Passage Ⅱ Beginning the Business 54

Section Ⅳ Trying Your Hand 56

Section Ⅴ Having Some Fun 59

5 APPLYING FOR A JOB 60

Section Ⅰ Talking Face to Face 60

Section Ⅱ Being All Ears 65

Section Ⅲ Maintaining a Sharp Eye 67

Passage Ⅰ Applying for a New Boss 67

Passage Ⅱ Beginning the Business 70

Section Ⅳ Trying Your Hand 72

Section Ⅴ Having Some Fun 76

6 MANAGERS AND CEOS 77

Section Ⅰ Talking Face to Face 77

Section Ⅱ Being All Ears 81

Section Ⅲ Maintaining a Sharp Eye 82

Passage Ⅰ One Minute Manager 82

Passage Ⅱ Remarks at the Marco Polo Award Presentation Ceremony 87

Section Ⅳ Trying Your Hand 90

Section Ⅴ Having Some Fun 93

7 PROMOTING ACTIVITIES 94

Section Ⅰ Talking Face to Face 94

Section Ⅱ Being All Ears 98

Section Ⅲ Maintaining a Sharp Eye 99

Passage Ⅰ Tips for Going to China's Tradeshows 99

Passage Ⅱ 10 Rules for Attending Exhibitions in China 103

Section Ⅳ Trying Your Hand 106

Section Ⅴ Having Some Fun 109

8 A COMPANY PROSPECTUS 110

Section Ⅰ Talking Face to Face 110

Section Ⅱ Being All Ears 114

Section Ⅲ Maintaining a Sharp Eye 116

Passage Ⅰ The Art of Price War 116

Passage Ⅱ Everyone Has a Chance to Win 120

Section Ⅳ Trying Your Hand 122

Section Ⅴ Having Some Fun 125

9 PURCHASE AND PAYMENT 126

Section Ⅰ Talking Face to Face 126

Section Ⅱ Being All Ears 130

Section Ⅲ Maintaining a Sharp Eye 132

Passage Ⅰ Who is Using My Credit Card Today? 132

Passage Ⅱ E-Business Means Opportunities 136

Section Ⅳ Trying Your Hand 138

Section Ⅴ Having Some Fun 142

10 TRAINING AND LEARNING 143

Section Ⅰ Talking Face to Face 143

Section Ⅱ Being All Ears 147

Section Ⅲ Maintaining a Sharp Eye 148

Passage Ⅰ Cultural Stereotypes and Misunderstandings 148

Passage Ⅱ Change,Or Get Left Behind 153

Section Ⅳ Trying Your Hand 156

Section Ⅴ Having Some Fun 160

NEW WORDS AND EXPRESSIONS 161

VOCABULARY 171