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Unit 1 1

Text A Property Management 1

Text B The Contents of Property Management 2

Conversation 4

Exercises 4

Unit 2 7

Text A Business Categories 7

Text B Tasks 8

Conversation 9

Exercises 10

Unit 3 13

Text A Major Departments in a Property Company 13

Text B Performance Promise 14

Conversation 16

Exercises 16

Unit 4 19

Text A Property Management in A Housing Estate 19

Text B Bidding For The Service 20

Conversation 22

Exercises 23

Unit 5 26

Text A Check and Taking Over of Property 26

Text B Inspection of the Facilities 27

Conversation 28

Exercises 29

Unit 6 32

Text A Routine Maintenance 32

Text B Work Orders 33

Conversation 34

Exercises 35

Unit 7 38

Text A Cleaning Service 38

Text B Special Services 40

Conversation 41

Exercises 42

Unit 8 45

Text A Renting a House 45

Text B 47

Conversation 48

Exercises 49

Unit 9 52

Text A Service Mission 52

Text B The Guiding Ideology of Property Management 53

Conversation 55

Exercises 55

Unit 10 58

Text A Buying a House 58

Text B Are You Ready to Buy a House 59

Conversation 61

Exercises 62

Unit 11 65

Text A Supermarket 65

Text B Different Types of Shops 66

Conversation 67

Exercises 68

Unit 12 72

Text A The Committee of Property Management 72

Text B Health and Recreation Centre 73

Conversation 75

Exercises 75

Unit 13 Practical Writing 79

Exercises 81

Vocabulary 83