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Chapter One Receiving a Tour GroupPart 1 Spotting a Tour Group 1

Part 2 On the Way 5

Part 3 Checking in at a Hotel 9

Chapter Two Dining in China 15

Part 1 Showing Guests to a Table 15

Part 2 At the Chinese Restaurant 20

Part 3 At the Western Restaurant 26

Chapter Three Sightseeing 33

Part 1 Discussing Itinerary 33

Part 2 City Tour 41

Part 3 Tour of Cultural Relics and Religious Sites 47

Part 4 Tour of Natural Scenic Wonders 54

Chapter Four Traffic 62

Part 1 Booking Tickets 62

Part 2 Taking a Train 66

Part 3 Taking a Plane 71

Chapter Five Services 77

Part 1 Health Care Service 77

Part 2 Post and Telephone 81

Part 3 Exchanging Foreign Currencies 85

Part 4 Property Safety 88

Chapter Six Entertainment 94

Part 1 At the Health Center 94

Part 2 At the Theater 98

Chapter Seven Shopping 103

Part 1 At the Department Store 103

Part 2 At the Handicrafts Store 108

Part 3 At the Antique Shop 113

Chapter Eight Settling the Tourist's ComplaintsPart 1 At the Restaurant 117

Part 2 At the Hotel 120

Chapter Nine Departure 125

Part 1 Checking Out 125

Part 2 Seeing off 129

Part 3 Checking in at the Airport 134

Chapter Ten Tourism Writing 138

Part 1 Business Letter for Travel 138

Part 2 Circular and Memos 142

Part 3 Contracts 146

Appendix 153

1．Traditional Festivals in China 153

2．Auspicious Designs of China 156

3．Introduction of Scenic Spot 158

4．Travel Forms 164