图书介绍
饭店服务英语pdf电子书版本下载
- 杨昆，林群，宋晓星主编 著
- 出版社： 北京：清华大学出版社
- ISBN：9787302226000
- 出版时间：2010
- 标注页数：209页
- 文件大小：86MB
- 文件页数：224页
- 主题词：饭店－商业服务－英语－专业学校－教材
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图书目录
Unit One Hotel Basics 1
Situational Conversations 2
Conversation 1 The Sense of Service 3
Conversation 2 Choosing Your Hotel 4
Summary of the Useful Expressions 5
Classroom Activities 7
Reading 9
"Green"Hotels and"Green"Hotels Association 9
Exercises 11
Unit Two Room Reservation 14
Situational Conversations 15
Conversation 1 Making a Reservation 16
Conversation 2 Desired Room Being Fully Booked 16
Summary of the Useful Expressions 18
Classroom Activities 19
Reading 20
The Duties of Reservationists 21
Exercises 22
Unit Three Bell Service 26
Situational Conversations 27
Conversation 1 Showing the Guests to Their Rooms 28
Conversation 2 Depositing Some Valuable Items 29
Summary of the Useful Expressions 29
Classroom Activities 31
Reading 34
The Duties of Doormen and Bellboys 34
Exercises 36
Unit Four Reception 40
Situational Conversations 41
Conversation 1 Checking in Guest with a Reservation 42
Conversation 2 Helping a Walk-in Guest 42
Summary of the Useful Expressions 43
Classroom Activities 45
Reading 47
The Duties of Receptionists and Reservation Clerks 48
Exercises 49
Unit Five Switchboard 53
Situational Conversations 54
Conversation 1 Receiving a Phone Call 54
Conversation 2 Explaining the Way to Make Phone Calls 55
Summary of the Useful Expressions 56
Classroom Activities 58
Reading 59
The Duties of Switchboard Operators 59
Exercises 61
Unit Six Information Service 65
Situational Conversations 66
Conversation 1 Asking the Way 67
Conversation 2 City Tour 67
Conversation 3 Leaving a Message 68
Summary of the Useful Expressions 69
Classroom Activities 70
Reading 72
The Duties of Hotel Desk Clerks 72
Exercises 74
Unit Seven Foreign Exchange and Cashier's 78
Situational Conversations 79
Conversation 1 Exchanging Money 80
Conversation 2 Changing Coins 80
Conversation 3 Checking Out 81
Summary of the Useful Expressions 81
Classroom Activities 83
Reading 85
What Does a Cashier Pay Attention to? 85
Exercises 87
Unit Eight Housekeeping(Ⅰ) 90
Situational Conversations 91
Conversation 1 Cleaning the Room 91
Conversation 2 Turn-down Service 92
Summary of the Useful Expressions 93
Classroom Activities 94
Reading 96
Housekeeping Department 97
Exercises 99
Unit Nine Housekeeping(Ⅱ) 102
Situational Conversationsv 103
Conversation 1 Laundry 103
Conversation 2 Room Service 104
Summary of the Useful Expressions 105
Classroom Activities 106
Reading 108
The Duties of Room Attendants 108
Exercises 111
Unit Ten Maintenance and Safety 114
Situational Conversations 115
Conversation 1 My Key Card Doesn't Work 115
Conversation 2 I Can't Stay Here Any Longer 116
Summary of the Useful Expressions 117
Classroom Activities 118
Reading 120
Hotel Safety Regulations Abroad 120
Exercises 122
Unit Eleven Restaurant Service 126
Situational Conversations 127
Conversation 1 Receiving Guests 128
Conversation 2 Taking Orders and Giving Advice 129
Summary of the Useful Expressions 130
Classroom Activities 131
Reading 133
The Duties of Waiters and Waitress 133
Exercises 135
Unit Twelve Bar Service 139
Situational Conversations 140
Conversation 1 On Duty 141
Conversation 2 Serving the Guest 141
Summary of the Useful Expressions 142
Classroom Activities 144
Reading 147
What Does It Take to Become a Good Bartender? 147
Exercises 149
Unit Thirteen Business Service 153
Situational Conversations 154
Conversation 1 Booking Air Tickets 155
Conversation 2 Copying and Typing 155
Summary of the Useful Expressions 156
Classroom Activities 157
Reading 160
Welcome to Business Services 160
Exercises 162
Unit Fourteen Shopping Arcade 165
Situational Conversations 166
Conversation 1 Choosing a Pearl Necklace 167
Conversation 2 At the Arts and Crafts Counter 168
Summary of the Useful Expressions 169
Classroom Activities 169
Reading 171
Main Duties of Shop Assistants 171
Exercises 173
Unit Fifteen Recreation and Fitness 177
Situational Conversations 178
Conversation 1 In the Night Club 179
Conversation 2 In the Fitness Centerv 179
Summary of the Useful Expressions 181
Classroom Activities 181
Reading 183
Job of the Fitness Worker 183
Exercises 185
Unit Sixteen Meeting Service 189
Situational Conversations 190
Conversation 1 Arranging a Conference 190
Conversation 2 Booking Facilities and Personnel 191
Summary of the Useful Expressions 192
Classroom Activities 193
Reading 195
How to Choose the Right Conference Call Service 195
Exercises 197
Appendix Terminology of Hotel Service 201
Reference 209