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Unit 1 建立贸易关系 1

1．Self introduction 1

2．Contact customer after the fair 3

3．Enquiry from customer 6

4．Take the information from other colleagues 13

5．Contact customer by B2B web information 16

Unit 2 样品费用 19

Sample 1 Customer ask for samples to send by fedex 20

Sample 2 Customer refuse to pay sample charges 22

Sample 3 Customer ask for more free samples 26

Unit 3 价格商谈 35

1．New price request for repeat order 35

2．Customer request for lower price 42

3．Selling price increasing for sale 68

Unit 4 包装 74

Sample 1 Lables and giftbox revisation and confirmation 74

Sample 2 DVD player artwork design revisation and confirmation 78

Unit 5 付款方式 84

Sample 1 Order confirmation 84

Sample 2 Payment negotiation 87

Sample 3 Skills on payment term discussion 91

Sample 4 L/C 60 days confirmation 97

Unit 6 装船通知 101

Sample 1 Confirm shipping details 101

Sample 2 Confirm shipping documents draft 110

Unit 7 申诉 116

1．Missing goods 116

2．Making wrong production 119

3．Making wrong OSD language 122

4．Making wrong giftbox 126

5．Making wrong product color 130

Unit 8 出货 138

Sample 1 Shipment delay penalty 138

Sample 2 Solve product problems on shipment 146

Sample 3 Delay shipment and L/C amendment 149