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Part 1 English for Hospitality 2

Workshop One English for Housekeeping Department 2

Lesson 1 The Right Choice—a Career in the Hospitality Industry 2

Lesson 2 The Backbone of a Good Hotel—Housekeeping Department 6

Lesson 3 Room Attendants'Duties 10

Lesson 4 Room Attendant Trolley 14

Workshop Two English for Front Office 18

Lesson 1 Front Office 18

Lesson 2 Bellhop 21

Lesson 3 Concierge 25

Lesson 4 Hotel Reservation System 28

Lesson 5 Job Duties of Front Desk in a Hotel 32

Lesson 6 The Business Centre 36

Lesson 7 Foreign Currency Exchange 39

Lesson 8 Methods of Payment in a Hotel 42

Lesson 9 The General Switchboard Operator 46

Lesson 10 Hotel Assistant Manager 50

Workshop Three English for Food and Beverage Department 53

Lesson 1 The Sandwich Story 53

Lesson 2 Longevity Noodles 57

Lesson 3 Fast Food 60

Lesson 4 Paying by Credit Card 64

Lesson 5 Pizza 68

Part 2 English for Air Service 74

Lesson 1 Telephone Reservation 74

Lesson 2 Baggage 76

Lesson 3 Dangerous Goods 79

Lesson 4 Take-off 82

Lesson 5 Landing 84

Part 3 English for Travel and Tourism Service 88

Lesson 1 Tourism Industry 88

Lesson 2 Brief Introduction of Wuhan 91

Lesson 3 A Legend about the Yellow Crane Tower 96

Lesson 4 Chibi 100

Lesson 5 A Paradise for Plants and Animals 104

Lesson 6 Wudang Mountain 109

Lesson 7 The Guiyuan Temple 113

Lesson 8 Hubei Provincial Museum 118

Lesson 9 Chu River and Han Street 123

Lesson 10 The Three Gorges—Xiling Gorge 128

Part 4 English for MICE Service 140

Lesson 1 A New Star in Exhibition Industry 140

Lesson 2 Exhibit Venues in Big Cities 146

Lesson 3 Canvassing Business Orders 150

Lesson 4 Internship in Exposition 153