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Unit One Daily Reception 1

Part Ⅰ Background Knowledge 1

Part Ⅱ Dialogues 2

Greeting a Customer 2

Making Inquiries about a Customer 4

Giving Answers to a Customer 6

Making Suggestions or Requests to a Customer 9

Offering Apologies to a Customer 11

Saying Goodbye to a Customer 13

Part Ⅲ Useful Words and Expressions 15

Part Ⅳ Practical Sentences and Patterns 16

Part Ⅴ Exercises 22

Unit Two Savings Business 25

Part Ⅰ Background Knowledge 25

Part Ⅱ Dialogues 26

Opening an Account 26

Handling Withdrawals 31

Request for Information on Account Balance 35

Reporting a Loss 37

Closing an Account 41

Part Ⅲ Useful Words and Expressions 43

Part Ⅳ Practical Sentences and Patterns 45

Part Ⅴ Exercises 47

Unit Three Lending Business 50

Part Ⅰ Background Knowledge 50

Part Ⅱ Dialogues 51

Asking for a Dollar Loan 51

Offering a Foreign Exchange Loan 52

Getting a Housing Mortgage Loan 56

Overdrafts 58

Part Ⅲ Useful Words and Expressions 61

Part Ⅳ Practical Sentences and Patterns 63

Part Ⅴ Exercises 65

Unit Four Foreign Exchange 68

Part Ⅰ Background Knowledge 68

Part Ⅱ Dialogues 69

Currency Exchange 69

Handing Reconversion 73

Inquiry about Rates of Exchange 77

Purchase of Foreign Currency 78

Encashing Traveller's Cheques 80

Part Ⅲ Useful Words and Expressions 83

Part Ⅳ Practical Sentences and Patterns 84

Part Ⅴ Exercises 86

Unit Five Remittance 90

Part Ⅰ Background Knowledge 90

Part Ⅱ Dialogues 91

How to Make an Inward Remittance 91

Handling an Outward Remittance 95

Telegraphic Transfer 96

Collection of Bills 98

Part Ⅲ Useful Words and Expressions 103

Part Ⅳ Practical Sentences and Patterns 104

Part Ⅴ Exercises 106

Unit Six Credit Cards 110

Part Ⅰ Background Knowledge 110

Part Ⅱ Dialogues 112

An Inquiry about a Credit Card 112

Applying for a Credit Card 114

How to Use a Credit Card 116

Commissions Charged for Card Service 118

Cashing with a Foreign Credit Card 119

Reporting a Loss of Credit Card 125

Part Ⅲ Useful Words and Expressions 127

Part Ⅳ Practical Sentences and Patterns 129

Part Ⅴ Exercises 131

Unit Seven Other Services 135

Part Ⅰ Background Knowledge 135

Renting a Safe Deposit Box 136

Part Ⅱ Dialogues 136

Payroll Account Service 140

Trust for Collection of Utilities 142

Commission Insurance 144

Service on Bank-Securities Link 146

E-bank Service 147

The Service Center of Personal Finance Arrangement 150

Part Ⅲ Useful Words and Expressions 153

Part Ⅳ Practical Sentences and Patterns 155

Part Ⅴ Exercises 157