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1 Human Resource Management:Gaining a Competitive Advantage 2

PART Ⅰ The Human Resource Environment 39

2 Strategic Human Resource Management 40

3 The Legal Environment:Equal Employment Opportunity and Safety 72

4 The Analysis and Design of Work 108

VIDEO CASE Southwest Airlines:Competing Through People 138

PART Ⅱ Acquisition and Preparation of Human Resources 143

5 Human Resource Planning and Recruitment 144

6 Selection and Placement 178

7 Training 206

VIDEO CASE Job Search in Cyberspace 270

PART Ⅲ Assessment and Development of HR 273

8 Performance Management 274

9 Employee Development 316

10 Employee Separation and Retention 352

VIDEO CASE Von Maur:Fashionable and Effective People Practices 383

PART Ⅳ Compensation of Human Resources 385

11 Pay Structure Decisions 386

12 Recognizing Employee Contributions with Pay 420

13 Employee Benefits 448

VIDEO CASE Perks and Fitness：No Longer a Nicety but A Necessity 485

PART Ⅴ Special Topics in Human Resources 487

14 Collective Bargaining and Labor Relations 488

15 Managing Human Resources Globally 532

16 Strategically Managing the HR Function 562

VIDEO CASE Saturn Corporation and the UAW:A Test of Labor s Partnersnip with Management 602

Glossary 605

Name and Company Index 613

Subiect Index 625