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PART Ⅰ Foundation Concepts 1

1 Basic Concepts and Tools 2

Introduction 3

Part I Overview 6

CASE-I-I:Mrs,Fields Cookies 9

2 Introduction to Organization Structure 24

Introduction 25

Central Concepts of Organization Structure 25

Organization Structure: Basic Forms 28

Evolution of Organization Forms 32

CASE 2-1: Appex Corporation 36

CASE 2-2: Hill,Holliday,Connors,Cosmopulos,Inc.Advertishing（A） 53

CASE 2-3:Jacobs Suchard: Reorganizing for 1992 68

READING 2-1: The Coming of the New Organization 85

3 Introduction to Control Systems 94

Chapter Overview 95

Management Control: Definition and Concepts 95

What Is a Management Control System? 97

How Are Control Systems Designed? 100

Issues in Management Control Systems 103

CASE 3-1: Controls at the Sands Hotel and Casino 105

CASE 3-2: Crompton Greaves Ltd. 129

CASE 3-3: Compaq Computer Corporation 142

4 Introduction to IT Architecture 158

Introduction 159

The Need for an IT Architecture 160

IT Architecture: Basic Building Blocks 161

Technology Generations 166

Developing an IT Architecture 171

CASE 4-1: Air Products and Chemicals, Inc.: Project ICON（A） 176

CASE 4-2: Symantec 191

PART Ⅱ IT and the Organization 205

5 IT and the Individual 206

Introduction 207

IT and Changing Work 208

IT and Employee Privacy 209

CASE 5-1: The Internal Revenue Service: Automated Collection System 211

CASE 5-2: The Incident at Waco Manufacturing 225

READING 5-1: Informate the Enterprise: An Agenda for the Twenty-First Century 226

CASE 5-3: Otis Elevator: Managing the Service Force 233

IT and the Individual: Ethical Concerns 247

6 IT in Organizations 252

Introduction 253

IT Eras 253

Stages Theory of IT Adoption and Organizational Learning 259

IT-Driven Changes in Organizational Structure 262

IT in the 1990s 264

READING 6-1: No Excuses Management 268

CASE 6-1: Allen-Bradley s ICCG: Repositioning for the 1990s 286

CASE 6-2: Phillips 66 Company: Executive Information System 303

CASE 6-3: Connor Formed Metal Products 320

7 IT between Organizations: Interorganizational Systems 338

Introduction 338

Motivations for IOS 340

Issues for IOS Hosts and Participants 344

IOS in the Future 349

CASE 7-1: Lithonia Lighting 351

CASE 7-2: Hong Kong TradeLink: News from the Second City 365

CASE 7-3: Singapore Leadership: A Tale of One City 372

CASE 7-4: Singapore TradeNet（A）: A Tale of One City 375

CASE 7-5: Singapore TradeNet（B）: The Tale Continues 388

PART Ⅲ: Toward the 21st Century 397

8 IT and Business Transformation 398

Introduction 399

The Goal: Organizational Effectiveness 400

Determining the Degree of Required Change 401

The Tools: The Role of IT in Business Transformation 403

Business Process Reengineering: A Path to Business Transformation 406

Sustaining IT Innovation 414

CASE 8-1: Safeway Manufacturing Division: The Manufacturing Control System（MCS）（A） 420

CASE 8-2: Capital Holding Corporation-Reengineering the Direct Response Group 433

9 Information Technology and Tomorrow s Manager 454

Introduction 455

Emerging Technologies and the Challenge of Change 456

CASE 9-1: KPMG Peat Marwick: The Shadow Partner 462

READING 9-1: Information Technology and Tomorrow s Manager 472