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Unit 1 How Does One Become a Secretary? 1

Section 1 Two Advertisements for Secretaries 1

Section 2 A Letter of Application 5

Section 3 Preparing the Resumé 9

Section 4 Dealing with an Interview 13

Section 5 Behaving as a Successful Interviewee 15

Section 6 Participating in the Interview 17

Section 7 Going through the Interview 19

Section 8 Essential Qualities for a Secretary 23

Section 9 Interviewing with a Successful Secretary in Hong Kong 26

Section 10 Bill Clinton's Salutation to the Secretaries and Administrative Professionals 30

Unit 2 How Does a Secretary Work in the Office? 32

Section 1 Etiquette in Business 32

Section 2 Global Dress Codes 35

Section 3 Everyday Office Etiquette 39

Section 4 Fitting in Your Next Few Weeks,Months 43

Section 5 Getting along with the Boss 46

Section 6 Getting along with Your Co-workers 51

Section 7 Telephone Etiquette 55

Section 8 Being Well-prepared for a Call 58

Section 9 The Importance of Listening 61

Section 10 Ending a Phone Conversation 64

Unit 3 How Does a Secretary Write Business Letters? 67

Section 1 Business Letter Etiquette 67

Section 2 Planning Your Letter First before Writing It 72

Section 3 Putting Your Reader First 76

Section 4 Writing a Strong Opening to Your Business Letter 79

Section 5 A Letter of Introduction 83

Section 6 A Letter of Invitation 88

Section 7 A Letter of Condolence 94

Section 8 A Letter of Congratulation 99

Section 9 A Letter of Thanks 102

Section 10 Writing Memos 111

Unit 4 How Does a Secretary Manage His、Her Office? 115

Section 1 Office Efficiency Tips 115

Section 2 Keeping an Organized Office Space 117

Section 3 Organizing Paper Clutter in Your Office 120

Section 4 Keeping a Clutter Free Desk 123

Section 5 Filing 125

Section 6 Managing Paper(1) 129

Section 7 Managing Paper(2) 132

Section 8 Managing Paper(3) 135

Section 9 Managing Records(1) 139

Section 10 Managing Records(2) 142

Unit 5 How Does a Secretary Make Arrangements for Business? 145

Section 1 The Importance of Planning 145

Section 2 Planning 147

Section 3 Arranging Appointments 150

Section 4 Learning How an Agenda Works 152

Section 5 Creating an Effective Agenda 154

Section 6 Planning an Itinerary 157

Section 7 Declining Invitations Effectively 159

Section 8 Booking Airline Tickets 162

Section 9 Booking Hotels 164

Section 10 Dealing with a Travel Agent 167

Unit 6 How Does a Secretary Interpret in Foreign Affairs? 171

Section 1 Basic Qualities Required of Interpreters 171

Section 2 Basic Skills Used in Oral Interpretation 174

Section 3 Short-term Pre-interpreting Preparation 177

Section 4 Acting as an Interpreter in Negotiations(1) 180

Section 5 Acting as an Interpreter in Negotiations(2) 183

Section 6 Interpreting for Premier Wen Jiabao at Harvard University(1) 186

Section 7 Interpreting for Premier Wen Jiabao at Harvard University(2) 191

Section 8 Interpreting for Premier Wen Jiabao at Harvard University(3) 195

Section 9 Interpreting for Premier Wen Jiabao at Harvard University(4) 200

Section 10 Interpreting for Premier Wen Jiabao at Harvard University(5) 204

Unit 7 How Does a Secretary Deal with Visitors? 208

Section 1 Etiquette in Foreign Affairs 208

Section 2 Some Techniques for Receiving Visitors 212

Section 3 Business Card Etiquette 216

Section 4 Dealing with Visitors(1) 220

Section 5 Dealing with Visitors(2) 223

Section 6 Behaving as a Proper Host or Hostess 226

Section 7 Learning to Negotiate Diplomatically 229

Section 8 Dealing with Germans and Swiss 233

Section 9 Seeing the Guests Off at the Airport 237

Section 10 Saying Goodbye Impressively 240

Unit 8 How Does a Secretary Deal with Business Writing? 243

Section 1 Hu Jintao's New Year Message 2004 243

Section 2 Bill Clinton's Farewell Speech(1) 247

Section 3 Bill Clinton's Farewell Speech(2) 250

Section 4 Using English Punctuation Correctly 253

Section 5 Preparing a Successful Speech 257

Section 6 Meeting Tips 261

Section 7 Taking the Minutes 263

Section 8 Using Written Contracts 266

Section 9 Contract Writing Skills 270

Section 10 Writing Business Contracts 272

Unit 9 How Does a Secretary Deal with International Business？ 277

Section 1 International Business Etiquette 277

Section 2 Invisible Trade 280

Section 3 Counter Trade 283

Section 4 Tariff Barriers and Quotas in International Trade 286

Section 5 Indirect Trade 288

Section 6 Remittance and Collection in International Trade 292

Section 7 Payment by L/C in International Trade 295

Section 8 International Cargo Transportation Insurance 298

Section 9 Agencies 302

Section 10 Contracts 304

Unit 10 How Does a Secretary Become a Knowledgeble One? 309

Section 1 The Status of Religion in China 309

Section 2 The Four Kinds of Buddhism 313

Section 3 Taoisrn 316

Section 4 Confucius and Confucianism 319

Section 5 The Art of War(1) 323

Section 6 The Art of War(2) 326

Section 7 An Introduction to the Bible 330

Section 8 An Introduction to the Quran 333

Section 9 Pronunciation：Changing Meaning through Word Stress 337

Section 10 Intonation and Stress：Key to Understanding and Being Understood 340

Unit 11 How Does a Secretary Guide Visitors to Appreciate China? 344

Section 1 Behaving as a Good Guide 344

Section 2 Peking Opera 347

Section 3 Chinese Food 351

Section 4 Chinese Tea 353

Section 5 Chinese Fan Art＆Culture 356

Section 6 Chinese Crafts(1) 359

Section 7 Chinese Crafts(2) 362

Section 8 Chinese Painting and Calligraphy 365

Section 9 Chinese Zodiac 370

Section 10 Shopping 374

Appendix 1 世界各主要国家、首都和各国人 377

Appendix 2 世界主要江、河、湖、海、山、沙漠名称 391

主要参考文献 397