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Part Ⅰ: Consultancy and Advising from a Theoretical Perspective 1

1 The Role of a Consultant: Function, Skills, Competences and Presentation&Carol A. Ireland 3

2 Key Stages and Factors in the Consultancy Process and Relationship: The Importance of Stakeholders, Organisational Boundaries, Culture and Their Management&Carol A. Ireland 17

3 Theoretically Driven Training and Consultancy: From Design to Evaluation&David Vickers, Eliza Morgan and Alice Moore 35

4 Ethical Considerations in the Consultancy and Advisory Process&Susan Cooper and Martin Fisher 51

Part Ⅱ: Consultancy and Advising from a Practical Perspective 69

5 The Application of Cognitive Interview Techniques as Part of an Investigation&Andy Griffiths and Becky Milne 71

6 Acting as the Consultant Advisor in a Crisis Situation&Martin Fisher and Carol A. Ireland 91

7 Legal Consulting: Providing Expertise in Written and Oral Testimony&Jane L. Ireland 108

8 The Development of a Practical Behavioural Change Framework: A Case Study within a National Law Enforcement Agency&Simon Keslake and Ian Pendlington 123

9 Examining the Link between Performance and Employee Engagement in a Forensic Setting: Care Enough to Perform Well?&Suzy Dale 143

10 Inspecting Secure Institutions&Louise Falshaw 163

11 Effective Training in Action: From Contracting to Evaluation&Eliza Morgan, David Vickers and Alice Moore 183

12 Systemic Failure and Human Error&Adrian Needs 203

13 Project Management: Towards More Effective Applied Psychology&Roisin Hall and Donald Darroch 220

References 243

Index 265