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1. Introduction—the Beginning of the End? 1

1.1 The challenge for lawyers 2

1.2 Four thoughts 3

1.3 A journey 12

1.4 The Future of Law 17

1.5 Progress over the last decade 19

1.6 The flow of this book 23

2. The Path to Commoditization 27

2.1 The evolution of legal service 28

2.2 The pull of the market 33

2.3 Opportunities for innovative lawyers 36

2.4 Some apparent failures explained 40

2.5 Decomposing and multi-sourcing 42

2.6 Two case studies 53

3. Trends in Technology 59

3.1 Exponential growth 61

3.2 Information satisfaction 65

3.3 Online community 69

3.4 The Net Generation 83

3.5 Clicks and mortals 87

3.6 Disruptive technologies 93

4. Disruptive Legal Technologies 99

4.1 Automated document assembly 100

4.2 Relentless connectivity 105

4.3 The electronic legal marketplace 108

4.4 E-learning 114

4.5 Online legal guidance 121

4.6 Legal open-sourcing 125

4.7 Closed legal communities 130

4.8 Workflow and project management 136

4.9 Embedded legal knowledge 141

5. The Future for In-house Lawyers 147

5.1 The asymmetry between lawyers and clients 148

5.2 The Law Firm Grid 153

5.3 The importance of knowledge systems 158

5.4 The Client Grid 160

5.5 Data sharing 166

5.6 Knowledge sharing 171

5.7 The challenge for clients 174

6. Resolving and Avoiding Disputes 181

6.1 Reforms and changes 184

6.2 Decomposing dispute resolution 189

6.3 From litigation support to electronic disclosure 192

6.4 Case management and electronic filing 201

6.5 Courtroom technology and judges 210

6.6 Online dispute resolution 217

6.7 Dispute avoidance 224

7. Access to Law and to Justice 229

7.1 Redefining access to justice 230

7.2 The building blocks of access to justice 235

7.3 The empowered citizen 238

7.4 Streamlined law firms 245

7.5 A healthy third sector 249

7.6 Entrepreneurial alternative providers 253

7.7 Accessible legal information systems 255

7.8 Enlightened public information policy 263

8. Conclusion—the Future of Lawyers 269

8.1 The prognosis 270

8.2 The implications 278

Bibliography 285

Index 293