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Unit 1 Reading:Practical tips on being a star at work 1

Listening＆Speaking:Meeting office staff 7

Writing:Itinerary 10

Extensive Reading:The secretary's day 13

Unit 2 Reading:Reception work 16

Listening＆Speaking:Receiving visitors 21

Writing:Callers'register 24

Extensive Reading:Clean your desk 26

Unit 3 Reading:Showing your values in your job 28

Listening＆Speaking:Who's who in the company 34

Writing:Curriculum vitae/résumé 38

Extensive Reading:How to write a data sheet 40

Unit 4 Reading:A good receptionist 43

Listening＆Speaking:Future engagements 48

Writing:Letter of application 51

Extensive Reading:Letter of application 54

Unit 5 Reading:Silence is golden 58

Listening＆Speaking:Booking a hotel room 63

Writing:Leaving a message 66

Extensive Reading:Open,honest communications 68

Unit 6 Reading:Secretaries'personal qualities 70

Listening＆Speaking:Conference facilities 77

Writing:Letter of invitation 78

Extensive Reading:How to interview for a job 81

Unit 7 Reading:Telephone tactics 83

Listening＆Speaking:Requesting and replying 88

Writing:Reply to invitation 91

Extensive Reading:Americans in the office 94

Unit 8 Reading:The secretary's role 96

Listening＆Speaking:Work routines 102

Writing:Memorandum 106

Extensive Reading:The secretary's functions 109

Unit 9 Reading:The Internet 111

Listening＆Speaking:Making suggestions 118

Writing:Job application form 121

Extensive Reading:Status titles used in Western countries 124

Unit 10 Reading:Getting on with the chief 126

Listening＆Speaking:Dissatisfied customers 133

Writing:Notice of meeting 136

Extensive Reading:Advice on writing a good business letter 138

Unit 11 Reading:Know-how of attending a meeting 140

Listening＆Speaking:Dealing with salesmen and representatives 145

Writing:Agenda 148

Extensive Reading:Seating at a dinner 150

Unit 12 Reading:Secretaries'duties at meetings 152

Listening＆Speaking:Getting to know the equipment 158

Writing:Minutes of a meeting 161

Extensive Reading:What you owe your employer? 164

Unit 13 Reading:Trademarks 167

Listening＆Speaking:Checking arrangements 173

Writing:Request 177

Extensive Reading:Administrative support 179

Unit 14 Reading:Functions of business 181

Listening＆Speaking:The board meeting 186

Writing:Reply 190

Extensive Reading:Filing systems 191

Unit 15 Reading:The right attitudes for taking psychological tests 193

Listening＆Speaking:Preparing the agenda 200

Writing:Confirm(1) 204

Extensive Reading:"Time"in Americans'eyes 206

Unit 16 Reading:The future of the Net economy(Ⅰ) 208

Listening＆Speaking:Two important phone calls 213

Writing:Confirm(2) 217

Extensive Reading:The future of the Net economy(Ⅱ) 218

Vocabulary 220