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Unit 1 Introduction to Logistics 1

Lesson 1 What Is Logistics 2

Lesson 2 Activities in Logistics 6

Lesson 3 Introduction to Famous Logistics Companies 10

Lesson 4 Jobs in Logistics 14

Project 1 19

Unit 2 Transportation 23

Lesson 1 Modes of Transport 24

Lesson 2 Multi-modalTransport 29

Lesson 3 Planning andManaging Transport 34

Lesson 4 Transport Documents 38

Project 2 43

Unit 3 Warehousing and Distribution 45

Lesson i Functions of Warehousing 46

Lesson 2 Warehousing Activities /5oLesson 3 MaterialHandling 54

Lesson 4 Visiting a Distribution Center 58

Project 3 61

Unit 4 Inventory Management and Procurement 63

Lesson 1 Inventory Management 64

Lesson 2 Procurement Process 68

Lesson 3 Managing the Suppliers 73

Project 4 77

Unit 5 Packaging 79

Lesson 1 Introduction to Packaging 80

Lesson 2 Marks on Packages 84

Lesson 3 Green Packaging 90

Project 5 94

Unit 6 Customer Service 95

Lesson 1 Providing Business Consulting 96

Lesson 2 Order Inquiry and Goods Tracking 99

Lesson 3 Solving Problems 103

Lesson 4 Importance of Customer Service 107

Project 6 110

Unit 7 Information Management 111

Lesson 1 Introduction to Information Processing 112

Lesson 2 Logistics Information Technology 116

Lesson 3 E-commerce 119

Project 7 123

Appendix 1 Vocabulary 124

Appendix 2 Translation and Script 134