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Chapter One Business Letters 1

Section One The Structure and Layout of a Business Letter 1

Section Two Superscription 13

Section Three Dissimilarities in Letter Writing 18

Supplement 22

Exercises 24

Chapter Two Establishing Business Relations 26

Specimen Letters 26

Supplement 54

Exercises 55

Chapter Three Enquiries 61

Specimen Letters 62

Supplement 99

Exercises 102

Chapter Four Offers 106

Specimen Letters 106

Supplement 124

Exercises 127

Chapter Five Counter-offers 131

Specimen Letters 131

Supplement 146

Exercises 147

Chapter Six Conclusion of Business 153

Specimen Letters 153

（Ⅰ）Sales Contract 168

（Ⅱ）Sales Confirmation 171

（Ⅲ） Purchase Confirmation 173

（Ⅳ） Contract for Purchase 175

Supplement 180

Exercises 182

Chapter Seven Terms of Payment 186

Specimen Letters 187

Supplement 208

Exercises 211

Chapter Eight Establishment of L/C and Amendment 216

Specimen Letters 216

Supplement 239

Exercises 241

Chapter Nine Packing， Shipping Marks and Shipment 245

Specimen Letters 245

Supplement 266

Exercises 272

Chapter Ten Insurance 278

Specimen Letters 278

Supplement 291

Exercises 294

Chapter Eleven Agency 298

Specimen Letters 298

Supplement 322

Exercises 324

Chapter Twelve Complaints and Claims 327

Specimen Letters 327

Supplement 342

Exercises 345

Chapter Thirteen Invitaion for Bids and Bid 351

Section One Invitation for Bids 351

Section Two Bid 360

Supplement 371

Exercises 372

Chapter Fourteen Other Situational Letter Writing 377

Section One Announcement 377

Section Two Apology 380

Section Three Appreciation 384

Section Four Collection 387

Section Five Congratulations 389

Section Six Complaints 394

Section Seven Consolation 400

Section Eight Decline 402

Section Nine Human Resources 405

Section Ten Invitation 416

Section Eleven Promotion 420

Section Twleve Request 422

Section Thirteen Study Abroad 424

Section Fourteen Welcome 427

Supplement 436

Exercises 438

Chapter Fitteen Job Application Writing in English 441

Section One Resume 441

Section Two Cover Letters 447

Section Three Follow-Up Letters 450

Section Four Sample Writings 450

Section Five Behavior-based Interview 459

Supplement 473

Exercises 486

Appendix 489

Part One Key to the Exercises 489

Part Two Text Translation 546

Part Three International Economic Organizations 656

Part Four Glossary 661