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Unit 1 Tour Reservation 1

Section Ⅰ Lead-in 1

Section Ⅱ Conversations 2

Section Ⅲ Speaking Activity 8

Section Ⅳ Passage Reading 16

Section Ⅴ Term Study 24

Section Ⅵ Tour Commentary 25

Section Ⅶ Webtasks 27

Unit 2 Arrival and Picking up Guests 29

Section Ⅰ Lead-in 29

Section Ⅱ Conversations 30

Section Ⅲ Speaking Activity 35

Section Ⅳ Passage Reading 42

Section Ⅴ Term Study 49

Section Ⅵ Tour Commentary 50

Section Ⅶ Webtasks 52

Unit 3 Hotel Check-in 53

Section Ⅰ Lead-in 53

Section Ⅱ Conversations 54

Section Ⅲ Speaking Activity 60

Section Ⅳ Passage Reading 67

Section Ⅴ Term Study 74

Section Ⅵ Tour Commentary 75

Section Ⅶ Webtasks 77

Unit 4 Housekeeping Service 78

Section Ⅰ Lead-in 78

Section Ⅱ Conversations 80

Section Ⅲ Speaking Activity 85

Section Ⅳ Passage Reading 92

Section Ⅴ Term Study 103

Section Ⅵ Tour Commentary 104

Section Ⅶ Webtasks 106

Unit 5 Food and Beverage Service 108

Section Ⅰ Lead-in 108

Section Ⅱ Conversations 109

Section Ⅲ Speaking Activity 114

Section Ⅳ Passage Reading 126

Section Ⅴ Term Study 134

Section Ⅵ Tour Commentary 136

Section Ⅶ Webtasks 137

Unit 6 Tour Guide Service 138

Section Ⅰ Lead-in 138

Section Ⅱ Conversations 139

Section Ⅲ Speaking Activity 145

Section Ⅳ Passage Reading 154

Section Ⅴ Term Study 162

Section Ⅵ Tour Commentary 164

Section Ⅶ Webtasks 166

Unit 7 Touring the Cities 167

Section Ⅰ Lead-in 167

Section Ⅱ Conversations 168

Section Ⅲ Speaking Activity 175

Section Ⅳ Passage Reading 185

Section Ⅴ Term Study 195

Section Ⅵ Tour Commentary 196

Section Ⅶ Webtasks 198

Unit 8 Hotel Check-out 199

Section Ⅰ Lead-in 199

Section Ⅱ Conversations 200

Section Ⅲ Speaking Activity 204

Section Ⅳ Passage Reading 208

Section Ⅴ Term Study 214

Section Ⅵ Tour Commentary 215

Section Ⅶ Webtasks 218

Unit 9 Seeing Tourists off and Departure 219

Section Ⅰ Lead-in 219

Section Ⅱ Conversations 220

Section Ⅲ Speaking Activity 226

Section Ⅳ Passage Reading 232

Section Ⅴ Term Study 240

Section Ⅵ Tour Commentary 241

Section Ⅶ Webtasks 243

Unit 10 Dealing with Complaints 244

Section Ⅰ Lead-in 244

Section Ⅱ Conversations 246

Section Ⅲ Speaking Activity 251

Section Ⅳ Passage Reading 256

Section Ⅴ Term Study 264

Section Ⅵ Tour Commentary 265

Section Ⅶ Webtasks 266

Unit 11 Handling Problems and Emergencies 268

Section Ⅰ Lead-in 268

Section Ⅱ Conversations 269

Section Ⅲ Speaking Activity 274

Section Ⅳ Passage Reading 280

Section Ⅴ Term Study 289

Section Ⅵ Tour Commentary 290

Section Ⅶ Webtasks 293

Appendix A World Heritage in China 294

Appendix B National 5A Scenic Areas 298

Appendix C Major Out-Bound Travel Destinations for Chinese Citizen 302

参考文献 306