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Part One Fundamentals of Management 1

Unit 1 What is Management 1

Unit 2 Management Functions 8

Unit 3 Levels of Management 16

Unit 4 Core Management 24

Unit 5 Case 1:Body Shop International:Practicing Management Differently 32

Part Two Planning and Strategic Management 37

Unit 6 An Overview of Planning 37

Unit 7 Strategic Planning and Strategic Management 45

Unit 8 Why Manage with the Environment in Mind 55

Unit 9 Independent Entrepreneurs 62

Unit 10 Case 2:IBM's Restructuring Strategy 70

Part Three Organizing And Staffing 75

Unit 11 Oranization Structure 75

Unit 12 Designing the Modern Organization 86

Unit 13 Human Resources Management 100

Unit 14 Managing the Diverse Work Force 111

Unit 15 Case 3:General Electric Company 122

Part Four Leading 133

Unit 16 Leadership 133

Unit 17 Motivating forPerformance 144

Unit 18 Managing Teams 154

Unit 19 Communicating 165

Unit 20 Case 4:Abilene Paradox 177

Part Five Control and Change 181

Unit 21 Management Control 181

Unit 22 Operations Management 190

Unit 23 Managing Technology and Innovation 198

Unit 24 Managing Change in Organizations 206

Unit 25 Case 5:Mrs. Fields' Microchip Cookie 216

Reference 221