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Unit 1 Knowing Outsourcing Industry 1

Text A IT Outsourcing 7

Text B How to Leverage Outsourcing Partners to Enter the Chinese Software Market 16

Writing Acceptance Letter 21

Unit 2 Communication in Software Outsourcing 27

Text A The Importance of Communication in Outsourcing Companies 32

Text B Why You Need to Get Your Message Across 39

Writing Invitation Letter 44

Unit 3 Handling Clients 50

Text A Five Ways to Find Outsourcing Clients 55

Text B How to Deal With Written Complaints in Business? 62

Writing Complaint Letter 67

Unit 4 Managing Meetings 72

Text A Why So Many Meetings Are Required to Manage Vender Relationship 78

Text B Format and Structure of a Formal Meeting 85

Writing Memorandum and Notice of Meeting 89

Unit 5 Building Teamwork 95

Text A Software Outsourcing Developing Your Software Faster and Better 100

Text B How to Make Better Team Work? 108

Writing Apology Letter 113

Unit 6 Managing Time in Outsourcing 119

Text A Time Management in the Outsourcing Industry 125

Text B Time Management:Discover 7 Ways to Best Manage Your Time 133

Writing Refusal Letter 137

Unit 7 Solving Problems 142

Text A Three Vital Considerations before Outsourcing Work Can Benefit 147

Text B Top Five Outsourcing Problems and Strategies for Resolution 154

Writing Follow-up Letter 160

Unit 8 Understanding Processing 166

Text A Things to Bear in Mind 171

Text B Nine Stages of the Outsourcing Life Cycle 178

Writing Business Proposal 185

Unit 9 Meeting with the Future 190

Text A 2010 Predictions for the Outsourcing Industry 195

Text B How does China Presently＆Future Rank in the World Outsourcing Market? 205

Writing Thank-You Letter 210