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Unit 1 Stretching for Effectiveness 1

Warming-up activities 1

Part 1 The good language learner 2

Part 2 What are language learning and use strategies 3

Part 3 Learning style preferences 9

Evaluation of presentation 22

References 22

Unit 2 Communicating across Cultures 24

Warming-up activities 24

Part 1 Exploring cultural differences 25

Part 2 Developing communicative competence 29

Part 3 Learning to be successful communicators 34

Evaluation of presentation 38

References 38

Unit 3 Interpersonal Relationships 39

Warming-up activities 39

Part 1 Perceiving people 40

Part 2 Interpersonal attraction 44

Part 3 Communication purposes and motivations 46

Part 4 Managing conflicts 51

Part 5 Improving interpersonal relationships 54

Part 6 Supplementary information and practice 58

Evaluation of presentation 60

References 61

Unit 4 Mental Health 62

Warming-up activities 62

Part 1 Helping yourself through the hard times 63

Part 2 Group discussion—college depression 68

Part 3 Coping with depression 73

Part 4 Coping with life transitions 77

References 80

Evaluation of presentation 80

Unit 5 Harmony between Man Nature 81

Warming-up activities 81

Part 1 China's environmental problems 83

Part 2 Fighting against desertification 87

Part 3 Coping with environmental problems 90

Part 4 Harmony between man and nature 94

Part 5 Do we need a polyester factory in our city? 96

Evaluation of presentation 99

References 99

Warming-up activities 101

Unit 6 Winning on Each Side 101

Part 1 Win-win concept 102

Part 2 Negotiation procedure and skills 106

Part 3 Personal styles vs.negotiation modes 111

Evaluation of presentation 124

References 124

Unit 7 E-Age 125

Warming-up activities 125

Part 1 Internet in our life 126

Part 2 I-Mode phones 135

Part 3 The other life of an ATM card 137

Evaluation of presentation 140

References 141

Unit 8 Human Resources Management 142

Warming-up activities 142

Part 1 Dealing with personnel problems 144

Part 2 Staff benefits 146

Part 3 Staff appraisal system 150

Evaluation of presentation 156

References 156

Warming-up activities 157

Unit 9 Career Planning 157

Part 1 Looking for a Job 159

Part 2 Work value 162

Part 3 Adapting to the job market 166

Part 4 Having a job interview 170

Part 5 Supplementary information and practice 176

Evaluation of presentation 178

References 178

Unit 10 Learning,Leading 180

Part 1 Traits of leaders 180

Part 2 Sources of the power of leaders 182

Part 3 Motivating employees today 184

Part 4 Communications in today's organizations 188

Part 5 Leading teams 193

Evaluation of presentation 196

References 196

Unit 11 A Marketing World 197

Warming-up activities 197

Part 1 Getting to know marketing mix 198

Part 2 Getting to know hospitality marketing 202

Evaluation of presentation 213

References 213