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旅游专业岗位英语实训教程pdf电子书版本下载

旅游专业岗位英语实训教程
  • 徐晴,唐学军主编 著
  • 出版社: 成都:电子科技大学出版社
  • ISBN:9787564705657
  • 出版时间:2010
  • 标注页数:177页
  • 文件大小:33MB
  • 文件页数:185页
  • 主题词:旅游-英语-高等学校-教材

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图书目录

Part one Pronunciation and Intonation 1

Lesson 1 The English Vowels 2

Lesson 2 The English Consonants 5

Lesson 3 Stress 8

Lesson 4 Incomplete Plosion and Liaison 10

Lesson 5 Pausing and Sense Groups 12

Lesson 6 Intonation 14

Part Two Front Office 16

Lesson 1 Room Reservation 17

Lesson 2 Guest Arrival 24

Lesson 3 Check-in 29

Lesson 4 Showing the Guest to the Room 36

Lesson 5 Operator Service 40

Lesson 6 Other Services 44

Lesson 7 Check-out 48

Lesson 8 Seeing off a Guest 53

Part Three Food&Beverage 57

Lesson 1 Restaurant Reservation 58

Lesson 2 Seating the Guests 63

Lesson 3 Taking orders 67

Lesson 4 Serving Dishes 73

Lesson 5 Handling Complaints 78

Lesson 6 Paying the Bill 82

Part Four Housekeeping 86

Lesson 1 Showing Room 87

Lesson 2 Room Cleaning 91

Lesson 3 Laundry Service 95

Lesson 4 Maintenance Service 100

Lesson 5 Dealing with Complaints 105

Part Five Tea Ceremony English 109

Part Six In the Bar 115

Part Seven Recreation Department 122

Part Eight Tour Guide 127

Lesson 1 Meeting the Guests 128

Lesson 2 At the Hotel 132

Lesson 3 Scenic Spots View 137

Lesson 4 Food, Shopping, and Leisure 141

Lesson 5 Departure 146

Part Nine Transportation 150

Lesson 1 Bus Service 151

Lesson 2 At the Subway 156

Part Ten Convention and Exhibition English 161

Lesson 1 Preparation Work for an Exhibition 162

Lesson 2 Reception Work in an Exhibition 168

Part Eleven At the Agricola 173

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