酒店英语阅读 下=Hotel English reading & knowledgepdf电子书版本下载

点此进入-本书在线PDF格式电子书下载【推荐-云解压-方便快捷】直接下载PDF格式图书。移动端-PC端通用
种子下载[BT下载速度快] 温馨提示：（请使用BT下载软件FDM进行下载）软件下载地址页 直链下载[便捷但速度慢]   [在线试读本书]   [在线获取解压码]

酒店英语阅读 下=Hotel English reading & knowledgePDF格式电子书版下载

下载的文件为RAR压缩包。需要使用解压软件进行解压得到PDF格式图书。

建议使用BT下载工具Free Download Manager进行下载,简称FDM(免费,没有广告,支持多平台）。本站资源全部打包为BT种子。所以需要使用专业的BT下载软件进行下载。如 BitComet qBittorrent uTorrent等BT下载工具。迅雷目前由于本站不是热门资源。不推荐使用！后期资源热门了。安装了迅雷也可以迅雷进行下载！

（文件页数 要大于 标注页数，上中下等多册电子书除外）

注意：本站所有压缩包均有解压码： 点击下载压缩包解压工具

Unit 9 Front Office 1

Lead-in 1

Text A An Introduction to the Front Office Department 2

Text B Receptionists 3

Text C Concierge 5

Useful Words and Expressions 7

Practical Reading 7

Knowledge 8

Exercises 9

Case Study 10

Unit 10 Housekeeping 11

Lead-in 11

Text A The Housekeeping Department 12

Text B Housekeeping Rules 13

Text C On-premises Laundry 15

Useful Words and Expressions 17

Practical Reading 17

Knowledge 18

Exercises 19

Case Study 20

Unit 11 Food and Beverage 22

Lead-in 22

Text A General Introduction to the Food＆Beverage Department 23

Text B Chinese Cuisine 24

Text C Tipping 26

Useful Words and Expressions 27

Practical Reading 28

Knowledge 28

Exercises 29

Case Study 30

Unit 12 Health and Recreation 32

Lead-in 32

Text A Health and Recreation Department 33

Text B SPA 35

Text C Indoor Golf 37

Useful Words and Expressions 38

Practical Reading 39

Knowledge 39

Exercises 40

Case Study 41

Unit 13 Recruitment and Training 43

Lead-in 43

Text A The Human Resources Department 44

Text B Recruiting in the Hotel Industry 45

Text C Hotel Training Techniques 47

Useful Words and Expressions 48

Practical Reading 49

Knowledge 49

Exercises 50

Case Study 51

Unit 14 Marketing and Promotion 53

Lead-in 53

Text A The Sales and Marketing Department 54

Text B Pricing Strategies 55

Text C Promotional Strategies 57

Useful Words and Expressions 58

Practical Reading 59

Knowledge 59

Exercises 61

Case Study 62

Unit 15 Safety and Security 64

Lead-in 64

Text A Safety and Security in Hospitality Industry 65

Text B Security Measures 67

Text C The Future of Hotel Security Technologies 68

Useful Words and Expressions 70

Practical Reading 70

Knowledge 71

Exercises 72

Case Study 73

Unit 16 Handling Complaints 75

Lead-in 75

Text A Why Do Customers Complain？ 76

Text B Importance of Guest Complaints 77

Text C Tips to Handle Guest Complaints 79

Useful Words and Expressions 80

Practical Reading 80

Knowledge 81

Exercises 82

Case Study 83

练习参考答案 85

参考文献 94