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PART Ⅰ An OverviewChapter 1 An Introduction to Information Systems 2

Chapter 2 Information Systems in Organizations 42

World Views Case:On-Line Presence Gives Mortgage Broker Global Reach 80

PART Ⅱ Information Technology Concepts 83

Chapter 3 Hardware:Input,Processing,and Output Devices 84

Chapter 4 Software:Systems and Application Software 130

Chapter 5 Organizing Data and Information 178

Chapter 6 Telecommunications and Networks 224

Chapter 7 The Internst,Intranets,and Extransts 272

World Views Case:From Railway Station to Whaleway Station 315

PART Ⅲ Business Information Systems 317

Chapter 8 Electronic Commerce 318

Chapter 9 Transaction Processing and Enterprise Resource Planning Systems 362

Chapter 10 Information and Decision Support Systems 410

Chapter 11 Specialized Business Information Systems:Artificial Intelligence,Expert Systems,Virtual Reality,and Other Specialized Systems 460

World Views Cases:A Happy Valentine's Day in Virtual China 498

Staff Rostering at the Hospital Authority of Hong Kong 500

PART Ⅳ Systems Development 503

Chapter 12 Systems Investigation and Analysis 504

Chapter 13 Systems Design,Implementation,Maintenance,and Review 556

World Views Case:Event-driven Review of the University of Nairobi's Student Management Information System 609

Song Book Music 610

PART Ⅴ Information Systems in Business and Society 613

Chapter 14 Security,Privacy,and Ethical Issues in Information Systems and the Internet 614

Glossary 659

Subject Index 673

Name and Company Index 691