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Unit 1 How Does One Become a Secretary? 1

Section 1 Being Interviewed 1

Section 2 Preparing an Interview 4

Section 3 Writing a Letter of Application and Resume 7

Section 4 Getting Some Knowledge of a Secretary 11

Unit 2 How Does a Secretary Work at the Office? 14

Section 1 Meeting the Office Staff 14

Section 2 Getting Along Well with One's Boss and Colleagues 16

Section 3 Getting Some Knowledge of English Letters(1) 19

Section 4 Getting Some Knowledge of Business Etiquette(1) 23

Unit 3 How Does a Secretary Manage His/Her Office Efficiently? 26

Section 1 Bringing Order to the Office 26

Section 2 Keeping Your Office Green 29

Section 3 Organizing Your Office 32

Section 4 Managing Records Effectively 34

Unit 4 How Does a Secretary Receive Visitors? 37

Section 1 Dealing with Visitors 37

Section 2 Being Courteous and Efficient 40

Section 3 Get Some Knowledge of English Letters(2) 43

Section 4 Get Some Knowledge of Business Etiquette(2) 45

Unit 5 How Does a Secretary Handle Phone Calls? 49

Section 1 Making and Answering Phone Calls 49

Section 2 Telephoning Effectively 52

Section 3 Writing a Letter of Introduction 56

Section 4 Being Diplomatic(1) 58

Unit 6 How Does a Secretary File Effectively? 61

Section 1 Doing Filing 61

Section 2 Filing Effectively 63

Section 3 Writing a Letter of Congratulations 66

Section 4 Being Diplomatic(2) 68

Unit 7 How Does a Secretary Deal with Meetings? 71

Section 1 Taking Minutes at a Meeting 71

Section 2 Learning How to Take Minutes 74

Section 3 Writing a Letter of Invitation(1) 77

Section 4 Preparing a Meeting 80

Unit 8 How Does a Secretary Host Visitors from Abroad? 83

Section 1 Hosting American Visitors 83

Section 2 Being Dignified and Gracious 86

Section 3 Writing a Letter of Invitation(2) 89

Section 4 Getting to Know Christianity(1) 91

Unit 9 How Does a Secretary Deal with Speeches? 94

Section 1 Interpreting at a Banquet 94

Section 2 Learning Speeches 96

Section 3 Writing Ceremonial Speeches(1) 99

Section 4 Getting to Know Christianity(2) 102

Unit 10 How Does a Secretary Make Arrangements for Business? 106

Section 1 Making an Itinerary 106

Section 2 Planning Effectively 109

Section 3 Writing Ceremonial Speeches(2) 112

Section 4 Getting to Know Islam(1) 114

Unit 11 How Does a Secretary Make Reservations? 117

Section 1 Booking Airline Tickets 117

Section 2 Booking Effectively 119

Section 3 Writing Memos 122

Section 4 Getting to Know Islam(2) 124

Unit 12 How Does a Secretary Become an Efficient Guide? 128

Section 1 Visiting the Great Wall 128

Section 2 Being a Good Guide 131

Section 3 Learning How to Make an Agenda 133

Section 4 Getting to Know Buddhism 136

Unit 13 How Does a Secretary Become a Learned International Business Person? 140

Section 1 Talking about International Trade 140

Section 2 Getting to Know What is INCOTERMS 144

Section 3 Learning How to Get Paid in International Trade 147

Section 4 Getting to Know Import and Export Documentation 150

Unit 14 How Does a Secretary Interpret During Negotiations? 155

Section 1 Acting as an Interpreter in Negotiations 155

Section 2 Interpreting Effectively 159

Section 3 Writing a Letter of Condolence 161

Section 4 Speaking English with Correct Pronunciation and Intonation(1) 164

Unit 15 How Does a Secretary Deal with a Business Contract? 167

Section 1 Talking about a Contract Draft 167

Section 2 Getting Some Knowledge of a Business Contract 170

Section 3 Learning How to Draft a Business Contract 173

Section 4 Speaking English with Correct Pronunciation and Intonation(2) 177

Unit 16 How Does a Secretary Guide the Guests to Go Shopping in China? 182

Section 1 Making Purchases 182

Section 2 Being Jack of All Trades and Master of None 184

Section 3 Writing a Letter of Thanks(1) 187

Section 4 Being a Calligrapher of English Handwriting 189

Unit 17 How Does a Secretary Say Goodbye Impressively? 195

Section 1 Seeing Guests off at the Airport 195

Section 2 Saying Goodbye Impressively 197

Section 3 Writing a Letter of Thanks(2) 200

Section 4 Getting More Information about Being a Secretary 202

附录一 英语单元音和双元音对照表 206

附录二 名言、古训 207

附录三 常用缩略词对照表 209

附录四 剑桥国际考试·剑桥秘书技能执业证书·沟通和项目管理（2级）（1999年考试样卷） 212

附录五 剑桥国际考试·剑桥秘书技能执业证书·办公室管理（2级）（1999年考试样卷） 218

主要参考书目 224