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Unit 1 Introduction to Logistics 1

Text 1 What Is Logistics 1

Dialogue 1 Introduction to Logistics Company 5

Text 2 Activities in Logistics System 8

Dialogue 2 Visiting a Logistics Company 13

Unit 2 Customer Service 18

Text 1 What Is Customer Service 18

Dialogue 1 Delay of Delivering 22

Text 2 How to Improve Customer Service Level 25

Dialogue 2 Making a Complaint 29

Unit 3 Warehousing 34

Text 1 Warehouse Operation 34

Dialogue 1 Visiting a Warehouse 38

Text 2 Inventory Management 41

Dialogue 2 How Much Should I Order 45

Unit 4 Transportation and Distribution 50

Text 1 Transportation Mode 50

Dialogue 1 Negotiating About the Transportation Conditions 54

Text 2 Distribution Management 57

Dialogue 2 Partial Shipment and Transshipment 61

Unit 5 Packaging 66

Text 1 Introduction of Packaging 66

Dialogue 1 Packing of Silk Stockings 70

Text 2 Functions of Packaging 73

Dialogue 2 The Packaging of Beer 76

Unit 6 International Logistics 82

Text 1 Containerization 82

Dialogue 1 Talking About the Unloading Port 87

Text 2 Main Logistics Documents 90

Dialogue 2 Change the Port of Destination 93

Unit 7 Purchasing 98

Text 1 Purchasing 98

Dialogue 1 What Is Purchasing 103

Text 2 Purchasing Process 106

Dialogue 2 Ordering Equipment 110

Unit 8 The Third Party Logistics 115

Text 1 The Nature of the Third Party Logistics 115

Dialogue 1 Searching the 3PL Companies 119

Text 2 3PL in China 122

Dialogue 2 Evaluating 3PL Companies 126

Unit 9 Supply Chain Management 131

Text 1 Supply Chain Management 131

Dialogue 1 Developing a Supply Chain 135

Text 2 Developing Trends in Supply Chain Management 138

Dialogue 2 The Possibility of Creating a Supply Chain 142

Unit 10 Logistics Information Management 148

Text 1 The Role of Information Management 148

Dialogue 1 Difference between Legacy System and Present System 152

Text 2 Pick to Light Basics 155

Dialogue 2 Introduction to Supply Chain Management Information System 159

Appendix Ⅰ Logistics Terms 164

Appendix Ⅱ Reference Keys 172

Appendix Ⅲ Logistics Documents 183

参考文献 192