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Introduction 1

Chapter 1 Management in a Changing World 1

Notes:Demographic changes.The Changing role of managers.Changes in customer expectations.Changing social values. 22

Reading:"The Manager as Coach." 22

Language Elements:Comparing. 22

Analyzing Data:Regional population projections. 22

Writing:Memos. 22

Chapter 2 International＆Cultural Dimensions of Management 22

Notes:The global economy.Cultural elements.The multina-tional corporation(MNCs).Economic blocs. 46

Readings:"Central America Opens for Business.""An African Success Story(The Southern African Development Community:SADC)."Language Elements:Adding information.Analyzing Data:Changes in merchandise trade,1913-1996.Chapter 3 Motivation 46

Notes:Job satisfaction.Pay practices.other types of compensa-tion? 62

Reading:"Motivation—Japanese＆American." 62

Language Elements:Nouns as modifiers.Pronunciation. 62

Analyzing Data:Manufacturing labor costs. 62

Chapter 4 Hiring and Managing Employees'Performance 62

Notes:Internal or External source of recruiment.Job profile.Description of company.Training.Performance appraisals.Readings:"How well are you doing?""Trading places:Break-ing down barriers between workers and management."Language Elements:Asking questions:Opinion questions and probes.Analyzing Data:Secondary school attendance in East and South-east Asia.Chapter 5 Job Design＆Work Arrangements 85

Notes:Job analysis and job description.Process reengineering.Process-oriented.Playscript procedure. 104

Reading:"The Process is the Product.""Playscript procedure." 104

Language Elements:Pronunciation. 104

Analyzing Data:Information technology and employment growth. 104

Writing:Short reports 104

Chapter 6 The Nature of Groups 104

Notes:Different types of groups.Roles in groups.Tyes of meetings.Group decision-making. 122

Reading:"Which Role are You?" 122

Language Elements:Verbal modifiers. 122

Chapter 7 Teamwork＆Workgroup Design 122

Notes:Benefits of teams(TQM).Major types of teams.Strat-egies for building teams. 141

Reading:"The Discipline of Teams." 141

Language Elements:Connectors of reason,purpose and con-trast. 141

Writing:Business letters. 141

Chapter 8 The Structure of Organizations 141

Notes:Vertical specialization (Chain of command and span of control.Line units and staff units).Virtual organization(out-sourcing).Boundaryless organization.Readings:"Dell Computers—the Completely Outsourced Company.""The Coming of the New Organization."Language Elements:The use of examples.Analyzing Data:Levels of management and use of quality cir-cles in different countries.Chapter 9 Organizational Design＆Learning 158

Notes:Environments of business(Publics.Suppliers.Distribu-tion channels).Reactions to downturns.Organizational learn-ing.Readings:"Building a Core Competence.""Knowledge Is Everybody's Business."Language Elements:Pronunciation.Analyzing Data:Trends in Mergers＆Acquisitions.Chapter 10 Corporate Culture 178

Notes:Corporate culture.Observing corporate culture(Foun-ding stories.Cultural symbols.Rituals).Status symbols. 197

Readings:"Values:The Key to a Strong Corporate Culture.""Merger Mania." 197

Language Elements:Connectors of restatement and result. 197

Chapter 11 Politics,Power,＆Leadership 197

Notes:Kinds of power.Empowering people.Leadership styles.Levels of control.High-performance teams. 216

Readings:"The Lines Are Changing.""More Power to You." 216

Language Elements:Connectors of suggestions and opinions. 216

Analyzing Data:Revenues from alliances. 216

Chapter 12 Communication 216

Notes:Communication channels(org.charts.grapevine.e-mail).Barriers to communication.Cultural elements(for-mality.connotations).Ways to reduce communication prob-lems(paraphrase,reflecting back,examples,clarifying).Language Elements:Connectors of lists or series.Chapter 13 Decision-Making 233

Notes:Conditions for making decisions(certainty.risk.un-certainty).Types of decisions(routine.nonroutine).Cultural differences in making decisions(individual.consultative.group).Reading:"Country Analysis."Language Elements:The language of probability.Analyzing Data:Trends in oil production,2000-2010.Chapter 14 Innovation＆Change 248

Notes:Some reasons for change.Kinds of change(Radical＆incremental.planned＆unplanned).Resistance to change.Strategies for change.Innovation(product/process).Reading:"Singapore—A study in change."Listening Scripts 264