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PART Ⅰ LEAD-IN OF BUSINESS LETTER WRITING 1

UNIT 1 Fundamentals of Business Letter Writing 3

PART Ⅱ IMPORTANT BUSINESS PROCEDURES 15

UNIT 2 Establishment of Business Relations 17

UNIT 3 Making Status Enquiries 31

UNIT 4 Making Inquiries 42

UNIT 5 Quotations and Offers 55

UNIT 6 Making Counter-Offers 69

UNIT 7 Placing Orders 81

UNIT 8 Sales Promotion 95

PART Ⅲ MAIN BUSINESS CLAUSES 107

UNIT 9 Payment Terms 109

UNIT 10 Establishment and Amendment of L/C 121

UNIT 11 Packing and Markings 136

UNIT 12 Shipment of Goods 151

UNIT 13 Complaints and Claims 165

PART Ⅳ OTHER BUSINESS LETTER WRITING 179

UNIT 14 Other Forms of Business Letters 181

UNIT 15 International Business Agreement and Contract 192

UNIT 16 Situational Letter-Writing 214

APPENDIX Ⅰ Modes of Trade，Products，Relevant Organizations and Titles 228

APPENDIX Ⅱ Trade Terms，Currencies，Price，Settlement and Insurance 229

APPENDIX Ⅲ Quality，Weight，Measurement，Packing，Marking，Transportation，Documents and Ports 232

APPENDIX Ⅳ Contract，Business Negotiation，Inspection，Claim and Arbitration 237

APPENDIX Ⅴ Simplified Words/Phrases and Abbreviations 240

BIBLIOGRAPHY 242