呼叫实务英语pdf电子书版本下载

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呼叫实务英语PDF格式电子书版下载

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UNIT1 WHAT KIND OF HOTEL AND ROOM WOULD YOU LIKE TO RESERVE? 1

Part 1 Listening 1

Part 2 Reporting 2

Part 3 Typing Training 8

Part 4 Supplementary Study 9

UNIT2 WHAT KIND OF FLIGHT DO YOU PREFER? 11

Part 1 Listening 11

Part 2 Reporting 13

Part 3 Typing Training 20

Part 4 Supplementary Study 21

UNIT3 HOW OFTEN DO YOU GO TO THE BEAUTY CENTER? 22

Part 1 Listening 22

Part 2 Reporting 24

Part 3 Typing Training 30

Part 4 Supplementary Study 31

UNIT4 WHAT DIRECTION OF THE HOUSE DO YOU PREFER? 32

Part 1 Listening 32

Part 2 Reporting 34

Part 3 Typing Training 40

Part 4 Supplementary Study 40

UNIT5 COULD YOU SPARE ME A MINUTE TO DO A SURVEY? 42

Part 1 Listening 42

Part 2 Reporting 44

Part 3 Typing Training 54

Part 4 Supplementary Study 54

UNIT6 WOULD YOU PLEASE TELL ME YOUR PHONE NUMBER? 57

Part 1 Listening 57

Part 2 Reporting 59

Part 3 Typing Training 68

Part 4 Supplementary Study 69

UNIT7 WOULD YOU GIVE ME YOUR POLICY NUMBER,PLEASE? 71

Part 1 Listening 71

Part 2 Reporting 73

Part 3 Typing Training 78

Part 4 Supplementary Study 79

UNIT8 WOULD YOU PLEASE TELL ME YOUR ACCOUNT NUMBER? 81

Part 1 Listening 81

Part 2 Reporting 83

Part 3 Typing Training 91

Part 4 Supplementary Study 91

TRANSCRIPTS 95

KEYS 136

REFERENCES 150