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Part 1 Work Procedures of Guide Service 1

Unit 1 Pick-up Service 1

Lesson 1 Meeting at the Airport 1

Lesson 2 Welcome Speech 8

Lesson 3 On the Way to the Hotel 14

Unit 2 Check-in Service 21

Lesson 1 Accommodation 21

Lesson 2 Guest Registration 29

Unit 3 Tour Service 37

Lesson 1 On the Way to the Scenic Spot 37

Lesson 2 Scenic Spot Introduction 45

Lesson 3 Returning Service 52

Unit 4 Additional Services 58

Lesson 1 Shopping 58

Lesson 2 Food Service 65

Lesson 3 Entertainments 72

Unit 5 Seeing Off 80

Lesson 1 Checking Out Service 80

Lesson 2 Departure Service 86

Part 2 Handling of Tourists'Special Requests 92

Unit 6 Handling of Special Requests 92

Lesson 1 Handling of Special Requests in Accommodation 92

Lesson 2 Handling of Special Requests for Diet 99

Lesson 3 Handling of Special Requests for Shopping 106

Lesson 4 Handling of Special Requests for Entertainment 112

Unit 7 Handling of Other Special Requests 119

Lesson 1 Handling of Special Requests to Visit Relatives and Friends 119

Lesson 2 Handling of Special Requests to Ask Relatives to Join Tour 125

Lesson 3 Handling of Special Requests to Quit Travel 131

Lesson 4 Handling of Special Requests to Extend Travel Time 138

Part 3 Dealing with Problems and Accidents 145

Unit 8 Handling Lost Items 145

Lesson 1 Lost Papers 145

Lesson 2 Lost luggage 150

Lesson 3 Lost Money 157

Unit 9 Being Sick 165

Lesson 1 Handling of Tourists'Common Illnesses 165

Lesson 2 Handling of Tourists'Critical Illnesses 171

Unit 10 Travel Security Services 178

Lesson 1 Traffic Accident 178

Lesson 2 Fire Accident 185

Lesson 3 Food Poisoning 190

Part 4 Tour Guide Speech 197

Unit 11 A Speech on Palace Museum—Beijing Palace Museum 197

Unit 12 A Speech on Mausoleum—The Museum of Terracotta Warriors and Horses 203

Unit 13 A Speech on Gardening—The Humble Administrator's Garden 210

Unit 14 A Speech on Temple—Shaolin Temple 220

Unit 15 A Speech on History Museum—Shaanxi History Museum 228

Unit 16 A Speech on Mountains—Mount Huangshan 235

Unit 17 A Speech on Water Scenery—the Three Gorges of Yangtze River 241

Unit 18 A Speech on Natural Reserves—Wolong Nature Reserve 253

Unit 19 A Speech on Climate—Climate in China 261

附录 267

附录A 旅游标志的专门用语 267

附录B 著名旅游景点名称的英语表达 269

附录C 各地旅行社（Travel Service）名称英语表达 273

参考文献 274