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Topic 1 Introduction to Logistics Management 1

Case Study Wal-Mart Wins with Logistics 1

Overview 2

Text 2

1.1 The Definition of Logistics 2

1.2 Components of a Logistics System 4

1.3 Perspectives and Methodology of Analyzing Logistics Systems 8

Vocabulary 13

Difficult Sentences 15

Core Words and Expressions 16

Exercises 19

Topic 2 Order Management and Customer Service 21

Case Study Toyota's Parts Logistics 21

Overview 22

Text 22

2.1 Order Management 22

2.2 The Definition of Customer Service 24

2.3 Dimensions of Customer Service 25

2.4 Performance Measures for Customer Service 29

Vocabulary 29

Difficult Sentences 31

Core Words and Expressions 33

Exercises 34

Topic 3 Packaging and Material Handling 36

Case Study AGV Eases Traffic at the Home Depot 36

Overview 37

Text 37

3.1 Packaging 37

3.2 Material Handling 42

Vocabulary 50

Difficult Sentences 53

Core Words and Expressions 56

Exercises 58

Topic 4 Transportation Management 60

Case Study Victoria's Secret for Success 60

Overview 62

Text 62

4.1 Transportation Service Choices and Their Characteristics 62

4.2 Transportation Modes:Single Mode 64

4.3 Transportation Modes:Intermodal Services 68

4.4 Classifications of Carriers 70

4.5 Bases for Rates 71

4.6 Domestic Documentation 73

4.7 International Documentation 75

Vocabulary 78

Difficult Sentences 80

Core Words and Expressions 84

Exercises 87

Topic 5 Inventory Management 89

Case Study DRP at Johnson ＆ Johnson 89

Overview 90

Text 90

5.1 Principles for Inventory 90

5.2 An Analysis of Inventory-related Cost 94

5.3 Fundamental Methods of Managing Inventory 97

5.4 Materials Requirements Planning 102

5.5 Distribution Resource Planning 105

Vocabulary 106

Difficult Sentences 107

Core Words and Expressions 109

Exercises 111

Topic 6 Warehousing Management 113

Case Study RF Helps Hasbro Get Ahead of the Game 113

Overview 114

Text 115

6.1 The Strategic Role of Warehousing in Logistics 115

6.2 Basic Warehouse Operations 117

6.3 Warehouse Layout and Design 119

6.4 Basic Warehousing Decisions 122

Vocabulary 126

Difficult Sentences 128

Core Words and Expressions 130

Exercises 132

Topic 7 Logistics Facility Location Management 134

Case Study Toyota Motor Sales USA,INC 134

Overview 135

Text 135

7.1 Why Analyze the Logistics Network Design? 135

7.2 The Steps in Logistics Network Design 138

7.3 Major Location Determinants 140

Vocabulary 144

Difficult Sentences 145

Core Words and Expressions 147

Exercises 149

Topic 8 Logistics Information Management 151

Case Study Applebee's Looks for Greater Control of Information 151

Overview 152

Text 152

8.1 Function of Logistics Information System 152

8.2 Information System Examples 158

Vocabulary 160

Difficult Sentences 161

Core Words and Expressions 164

Exercises 165

Topic 9 Reverse Logistics 167

Case Study Reverse Logistics System in IBM 167

Overview 168

Text 169

9.1 Definitions of Reverse Logistics 169

9.2 Reverse Distribution of Products 169

9.3 Waste Management 172

9.4 Environmental Management:ISO 14000 175

9.5 Financial Implications of Reverse Logistics 176

Vocabulary 177

Difficult Sentences 178

Core Words and Expressions 179

Exercises 180

Topic 10 Global Logistics 182

Case Study Athletic Comer 182

Overview 183

Text 183

10.1 The Similarities and Differences between Global and DomesticBusiness Logistics 183

10.2 Global Transportation Options 185

10.3 Strategic Channel Intermediaries in Global Logistics 188

10.4 Storage Facilities and Packaging in Global Logistics 192

Vocabulary 194

Difficult Sentences 196

Knowledge Expansion 198

Exercises 202

Topic 11 Introduction to Supply Chain Management 204

Case Study Extreme Enterprise 204

Overview 205

Text 205

11.1 The Definition of Supply Chain 205

11.2 Key Attributes of Supply Chain Management 206

11.3 Barriers to Supply Chain Management 210

11.4 Supply Chain Management and Integration 213

11.5 Third-Party Logistics 214

Vocabulary 216

Difficult Sentences 217

Core Words and Expressions 220

Exercises 221

Topic 12 Careers in Logistics 223

Text 223

12.1 What Is the Role of Logistics in the Organization? 223

12.2 Who Works in Logistics Management? 223

12.3 What Kinds of Organizations Employ Logistics Managers? 224

12.4 What Is the Most Common Career Path in Logistics? 224

12.5 Where Do New Logistics Managers Get Started? 226

12.6 What Skills Do Logistics Managers Need? 227

Vocabulary 228

Difficult Sentences 229

Knowledge Expansion 229

Exercises 230

附录 231

附录A 物流管理主要缩略语 231

附录B 国家标准物流术语 233

附录C 集装箱货运术语 236

附录D 物流技术装备与设施术语 237

附录E 机械物流术语 239

附录F 铁路运输术语 243

附录G 海洋运输术语及其业务缩写 243

附录H 中外船公司简称与缩写一览 245

参考文献 248