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Part One　Fundamentals of Management 1

Unit 1 What is Management 1

Unit 2 Management Functions 7

Unit 3 Levels of Management 13

Unit 4 Core Management 19

Unit 5 Case 1:Body Shop International:Practicing Management Differently 25

Part Two　Planning and Strategic Management 29

Unit 6 An Overview of Planning 29

Unit 7 Strategic Planning and Strategic Management 35

Unit 8 Why Manage with the Environment in Mind 43

Unit 9 Independent Entrepreneurs 49

Unit 10 Case 2:IBM's Restructuring Strategy 56

Part Three Organizing And Staffing 60

Unit 11 Organization Structure 60

Unit 12 Designing the Modern Organization 69

Unit 13 Human Resources Management 80

Unit 14 Managing the Diverse Work Force 89

Unit 15 Case 3:General Electric Company 98

Part Four Leading 107

Unit 16 Leadership 107

Unit 17 Motivating for Performance 116

Unit 18 Managing Teams 124

Unit 19 Communicating 132

Unit 20 Case 4:Abilene Paradox 142

Part Five Control and Change 145

Unit 21 Management Control 145

Unit 22 Operations Management 152

Unit 23 Managing Technology and Innovation 158

Unit 24 Managing Change in Organizations 164

Unit 25 Case 5:Mrs.Fields' Microchip Cookie 172

Reference 176