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Ⅰ．THE RELATION OR THE OFFICE TO GENERAL BUSINESS 1

Ⅱ．THE MODERN CONCEPTION OF OFFICE MANAGEMENT 26

Ⅲ．ORGANIZATION，ADMINISTRATION，AND MANAGEMENT 51

Ⅳ．THE CONTROL OF OFFICE WORK 66

Ⅴ．OFFICE ROUTINES AND THEIR CONSTRUCTION 81

Ⅵ．FLOW OF WORK 106

Ⅶ．FACILITATING THE PERFORMANCE OF WORK—OFFICE SERVICE—MAIL AND MESSENGER 114

Ⅷ．CORRESPONDENCE AND TRANSCRIBING 143

Ⅸ．OFFICE RECORDS AND FILING 180

Ⅹ．THE DESIGN AND CONTROL OF OFFICE FORMS 211

Ⅺ．STATIONERY AND OFFICE SUPPLIES 236

Ⅻ．OFFICE DESKS AND DESK SYSTEMS 258

ⅩⅢ．OFFICE MACHINES 282

ⅩⅣ．PROVIDING OFFICE SPACE 319

ⅩⅤ．WORKING CONDITIONS 335

ⅩⅥ．OFFICE ARRANGEMENT 364

ⅩⅦ．THE OFFICE WORKER AND HIS JOB 382

ⅩⅧ．THE EMPLOYMENT OF CLERICAL WORKERS 410

ⅩⅨ．EMPLOYEE TESTING 429

ⅩⅩ．THE TRAINING OF CLERICAL EMPLOYEES 449

ⅩⅪ．THE OFFICE MANUAL 467

ⅩⅫ．COMPENSATION OF OFFICE EMPLOYEES 483

ⅩⅩⅢ．SCIENTIFIC ANALYSIS 513

ⅩⅩⅣ．THE MEASUREMENT OF OFFICE WORK 528

ⅩⅩⅤ．THE SETTING OF STANDARDS 548

ⅩⅩⅥ．PLANNING AND SCHEDULING OFFICE WORK 573

ⅩⅩⅦ．KEEPING OFFICE EXPENSE DOWN 592

APPENDIX．CHECK LISTS FOR OFFICE MANAGERS 607

INDEX 627