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MATURE OF MANAGEMENT 5

Management the Simple Way＆Lawrence A．Appley 5

What It Takes to Be a Leader＆Mutual Benefit Life Insurance Company 21

PLANNING 27

Major Benefits of Planning＆Charles E．St．Thomas 27

How to Reach Department Goals Faster＆Reginald B．Allen 33

More Planning，Fewer Crises＆Lyle A．Otterness 37

What Could Go Wrong？＆Charles H．Kepner and Benjamin B．Tregoe 41

ORGANIZING 46

The Principles of Organization＆Lyndall F．Urwick 46

Why Supervisors Don＇t Delegate＆Newel W．Comish 54

12 Ways to Make Delegation Work＆David S．Brown 58

CONTROLLING 63

Control and Insure Progress＆J．D．Batten 63

Systems and Procedures：Are You Getting Your Money＇s Worth？＆Raymond F．Valentine 72

Do Your Reports Really Report？＆Supervisory Management Magazine 77

STANDARDS AND APPRAISAL 80

Understanding the Manager＇s Responsibility for Development＆Marion S．Kellogg 80

Take the Guesswork out of Performance Rating＆Edward F．Beckwith 94

Give Your Subordinates Goals to Grow on＆Peter P．Schoderbek 98

COMMUNICATION 101

Should You Tell Employees Everything？＆L．E．Stern 101

Words Aren＇t Everything＆Saul W．Gellerman 106

Why Do Our Words Miss the Mark？＆HaroldMayfield 108

Giving Instructions That Get Results＆John S．Lea 110

MOTIVATION 114

The Management of Motivation：A Company-wide Program＆Warren J．Bowles 114

The Incentive to Produce＆Aaron Levenstein 125

People Helpers＆Lawrence A．Appley 133

Eight Ways to Motivate Plant Employees＆Melvin Sorcher and Herbert H．Meyer 135

DECISION MAKING 141

Creativity：Pearl of Great Price＆Ray A．Killian 141

Tips on Solving Problems Creatively＆M．O．Edwards 148

Guides for More Effective Problem Solving＆Ray Hyman and Barry Anderson 152

Six Steps to Smarter Decisions＆Lynn W．Witeside 156