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Unit 1 Logistics 1

Part One Text:The Nature and Importance of Logistics 1

Part Two Reading Passage:What Is Logistics? 17

Unit 2 Supply Chain Management 23

Part One Text:The Concept of Supply Chain Management 23

Part Two Reading Passage:Managing the Chain 39

Unit 3 Logistics Customer Service 42

Part One Text:Logistics Customer Service 42

Part Two Reading Passage:Customer Satisfaction in Post-purchase Environment 59

Unit 4 Warehousing 63

Part One Text:Functions and Benefits of Warehousing 63

Part Two Reading Passage:Warehouse Ownership Arrangements 79

Unit 5 Inventory Control 83

Part One Text:Inventory Control 83

Part Two Reading Passage:ABC Stock Analysis 101

Unit 6 Packaging 104

Part One Text:Packaging 104

Part Two Reading Passage:Packaging Material 118

Unit 7 Logistics Transportation 121

Part One Text:Logistics Transportation 121

Part Two Reading Passage:Intermodal Transportation 137

Unit 8 Containerization 141

Part One Text:Containerization 141

Part Two Reading Passage:Containerization Today 158

Unit 9 Third Party Logistics 161

Part One Text:The Nature and Importance of Third Party Logistics 161

Part Two Reading Passage:China Third Party Logistics Market Report,2006 174

Unit 10 Reverse Logistics 177

Part One Text:Reverse Logistics 177

Part Two Reading Passage:The Seven Deadly Sins of Reverse Logistics 192

Unit 11 Logistics Documents 196

Part One Text:Business Correspondence and Logistics Contracts 196

Part Two Reading Passage:Other Logistics Documentations 220

Unit 12 Logistics Center Management 224

Part One Text:Logistics Center Management 224

Part Two Reading Passage:Internet-based Logistics Centre for Coordinated Transport in Stockholm,Sweden—A Case Study 241

Unit 13 Distribution Management 247

Part One Text:Distribution Management 247

Part Two Reading Passage:Distribution Centers and Warehousing 262

Unit 14 Logistics Information Management 265

Part One Text:Supply Chain Information System 265

Part Two Reading Passage:SCIS Supporting Technologies 280

Unit 15 Logistics Telecommunication 284

Part One Text:Modern Operation of Telecommunication 284

Part Two Reading Passage:Internet and Chinese Logistics Development 303

Unit 16 Logistics Performance Evaluation 307

Part One Text:Logistics Performance Evaluation 307

Part Two Reading Passage:Performance Measurement 324

References 329