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Chapter 1 Overview of Logistics 1

Lesson 1 The Definition of Logistics 2

Lesson 2 Some Interpretation to Logistics 4

Lesson 3 Competing Through Logistics 7

Lesson 4 New Trends of Logistics 8

Chapter 2 Warehousing Management 19

Lesson 1 The Strategic Role of Warehousing in Logistics 19

Lesson 2 Warehouse Operations 22

Lesson 3 Warehouse Location and Layout 27

Chapter 3 Inventory Control 34

Lesson 1 Basic Inventory Concepts 34

Lesson 2 The Purpose of Inventory 36

Lesson 3 Just-in-Time System(JIT) 39

Chapter 4 Transportation Management 50

Lesson 1 Railroad and Motor Carriers 50

Lesson 2 Air Carriers, Water Carriers and Pipelines 54

Lesson 3 Containerization 59

Chapter 5 Logistics Packaging 69

Lesson 1 Function of Logistics Packaging 69

Lesson 2 Package Marking 70

Lesson 3 Packaging Material 73

Lesson 4 Packing Innovation 75

Chapter 6 Distribution Management 81

Lesson 1 Channels of Distribution 81

Lesson 2 Distribution Centers and Warehousing 84

Lesson 3 Types of Distribution Center or Warehouse 87

Lesson 4 Warehouse Management 89

Chapter 7 Logistics Information System 94

Lesson 1 Information and Communication Technology System 94

Lesson 2 Information Technology 97

Lesson 3 Introduction to the Internet 101

Chapter 8 Order Management and Customer Service 105

Lesson 1 Order Management 105

Lesson 2 The Definition of Customer Service 108

Lesson 3 Performance Measures for Customer Service 111

Chapter 9 The Introduction of Logistics Documentations 114

Lesson 1 Letter of Credit 114

Lesson 2 Letter of Indemnity 119

Lesson 3 Other Logistics Documentations 123

Chapter 10 Introduction to Suppply Chain Management 128

Lesson 1 The Definition of Supply Chain 128

Lesson 2 Barriers to Supply Chain Management 130

Lesson 3 Supply Chain Management and Integration 134

Chapter 11 Negotiation of Logistics 140

Lesson 1 The Negotiation Checklist 140

Lesson 2 Negotiating and Contracting with Carriers 142

Advanced Reading 146

Green Logistics 146

Logistics Contract 150

Automotive Supply Chains:a Range of Inbound Logistics Solutions 158

Sea Protest 163

附录 168

附录A 常用物流专业词汇表 168

附录B 非常用物流专业词汇表 173

参考文献 175