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Unit One Text:The flower effect 1

Listening Speaking:Meeting office staff 6

Writing:Itinerary 10

Extensive Reading:The secretary s day 14

Unit Two Text:Reception work 16

Listening Speaking:Receiving visitors 21

Writing:Callers register 24

Extensive Reading:Clean your desk 26

Unit Three Text:Showing your values in your job 28

Listening Speaking:Who s who in the company 34

Writing:Curriculum vitae/resume 38

Extensive Reading:How to write a data sheet 40

Unit Four Text:A good receptionist 43

Listening Speaking:Future engagements 48

Writing:Letter of application 51

Extensive Reading:Letter of application 53

Unit Five Text:Silence is golden 57

Listening Speaking:Booking a hotel room 62

Writing:Leaving a message 65

Extensive Reading:Open，honest communications 67

Unit Six Text:Secretaries personal qualities 69

Listening Speaking:Conference facilities 76

Writing:Letter of invitation 77

Extensive Reading:How to interview for a job 80

Unit Seven Text:Telephone tactics 82

Listening Speaking:Requesting and replying 88

Writing:Reply to invitation 90

Extensive Reading:Americans in the office 94

Unit Eight Text:The secretary s role 95

Listening Speaking:Work routines 101

Writing:Memorandum 105

Extensive Reading:The secretary s functions 108

Unit Nine Text:Something about visiting cards 110

Listening Speaking:Making suggestions 115

Writing:Job application form 118

Extensive Reading:Status titles used in Western countries 121

Unit Ten Text:Getting on with the chief 123

Listening Speaking:Dissatisfied customers 129

Writing:Notice of meeting 133

Extensive Reading:Advice on writing a good business letter 135

Unit Eleven Text:Know-how of attending a meeting 137

Listening Speaking:Dealing with 142

salesmen and representatives 142

Writing:Agenda 145

Extensive Reading:Seating at a dinner 148

Unit Twelve Text:Secretaries duties at meetings 149

Listening Speaking:Getting to know the equipment 154

Writing:Minutes of a meeting 158

Extensive Reading:What you owe your employer? 162

Unit Thirteen Text:Trademark 165

Listening Speaking:Checking arrangements 171

Writing:Request 175

Extensive Reading:Understanding insurance 177

Unit Fourteen Text:Filing 179

Listening Speaking:The board meeting 184

Writing:Reply 188

Extensive Reading:Filing systems 190

Unit Fifteen Text:The right attitudes for taking psychological tests 191

Listening Speaking:Preparing the agenda 198

Writing:Confirm(1) 203

Extensive Reading:“Time”in Americans eyes 205

Unit Sixteen Text:Respect for other s privacy 207

Listening Speaking:Two important phone calls 211

Writing:Confirm(2) 215

Extensive Reading:The role of advertising 217

Vocabulary 219