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Lesson One 1

TextWhat Is Tourism 1

Dialog Ⅰ Hotel Industry ABC（Ⅰ） 2

Dialog Ⅱ Hotel Industry ABC（Ⅱ） 4

Structure Study 8

Exercises 11

Reading Comprehension 15

Listening Comprehension 17

Lesson Two 18

TextIt Is My Dream 18

Dialog Ⅰ A Job-Hunting Interview 19

Dialog Ⅱ On Grooming 21

Structure Study 24

Exercises 26

Reading Comprehension 30

Listening Comprehension 31

TextGuests Foremost 33

Lesson Three 33

Dialog Ⅰ A Room Reservation Call 34

Dialog Ⅱ A Group Reservation 35

Structure Study 38

Exercises 39

Reading Comprehension 44

Listening Comprehension 44

TextThe Front Office——First Thing First 46

Lesson Four 46

Dialog Ⅰ Welcome to Our Hotel 48

Dialog Ⅱ Receiving a Walk-in Guest 49

Structure Study 52

Exercises 54

Reading Comprehension 59

Listening Comprehension 59

Lesson Five 62

TextThe History of Money 62

Dialog Ⅰ Foreign Exchange 63

Dialog Ⅱ Checking Out 65

Structure Study 68

Exercises 69

Reading Comprehension 73

Listening Comprehension 74

Lesson Six 76

TextHousekeeping Department——the Backbone of a Hotel 76

Dialog Ⅰ I Hope You Will Enjoy Your Stay with Us 77

Dialog Ⅱ Explaining Time Difference and Introducing Scenic Spots 78

Structure Study 82

Exercises 83

Reading Comprehension 86

Listening Comprehension 87

Lesson Seven 88

TextAdventure on Highway 88

Dialog Ⅰ I Hope You Will Get Better Soon 90

Dialog Ⅱ Providing Something Extra 91

Structure Study 95

Exercises 96

Reading Comprehension 100

Listening Comprehension 101

Lesson Eight 103

TextVolunteer Workers 103

Dialog Ⅰ About the Laundry Service 105

Dialog Ⅱ Baby-sitting Service 106

Structure Study 108

Exercises 110

Reading Comprehension 114

Listening Comprehension 115

Lesson Nine 116

TextFood and Beverage Department Always Counts 116

Dialog Ⅰ At the Bar（Ⅰ） 117

Dialog Ⅱ At the Bar（Ⅱ） 118

Structure Study 122

Exercises 123

Reading Comprehension 128

Listening Comprehension 129

TextThe Story of Chopsticks 131

Lesson Ten 131

Dialog Ⅰ Taking the Order 132

Dialog Ⅱ Serving the Western Cuisine 133

Structure Study 137

Exercises 139

Reading Comprehension 144

Listening Comprehension 146

Text　Turn Complaints into a Gold Mine of Repeat Business 147

Lesson Eleven 147

Dialog Ⅰ It Will Never Happen Again 148

Dialog Ⅱ A Complaint about the Dining Room 149

Structure Study 152

Exercises 153

Reading Comprehension 158

Listening Comprehension 160

Lesson Twelve 162

TextCreate the Shopping Eden 162

Dialog Ⅰ This One Looks Very Nice on You 163

Dialog Ⅱ At the Pharmacy Counter 164

Structure Study 168

Exercises 169

Reading Comprehension 173

Listening Comprehension 175

Lesson Thirteen 177

TextThe Treasure of Arts and Crafts 177

Dialog Ⅰ Recommending a Tea Set 178

Chinese Cuhure 179

Dialog Ⅱ Bringing Up a Better Understanding of 179

Structure Study 182

Exercises 183

Reading Comprehension 188

Listening Comprehension 189

Lesson Fourteen 190

TextHonesty Is the Best Policy 190

Dialog Ⅰ Paying with Credit Card 192

Dialog Ⅱ Discovering a Forged Bank Note 192

Structure Study 194

Exercises 195

Reading Comprehension 200

Listening Comprehension 201

Lesson Fifteen 203

TextThe Hotel Recreation Center 203

Dialog Ⅰ The Hotels Recreational Facilities 204

Dialog Ⅱ At the Hairdresser s 206

Structure Study 208

Exercises 209

Reading Comprehension 214

Listening Comprehension 215

Lesson Sixteen 216

TextBowling Ball 216

Dialog Ⅰ Exploring Mystery of Health and Longevity 217

Dialog Ⅱ Talking About the Sauna 218

Structure Study 222

Exercises 224

Reading Comprehension 230

Listening Comprehension 231

TextSafety First 232

Lesson Seventeen 232

Dialog Ⅰ On Fire Prevention and Fire Fighting 233

Dialog Ⅱ A Complaint about Something Missing 235

Structure Study 237

Exercises 238

Reading Comprehension 243

Listening Comprehension 244

Lesson Eighteen 245

TextTalking and Doing 245

Dialog Ⅰ About the Wake-up Call 246

Dialog Ⅱ A Farewell Speech 247

Structure Study 249

Exercises 250

Reading Comprehension 255

Listening Comprehension 257

GLOSSARY 258

APPENDIX Ⅰ 277

APPENDIX Ⅱ 281